Insights

The Dangers of Undeclared Goods in Shipping

The Dangers of Undeclared Goods in Shipping 1000 561 James Hallam

In this post, we will outline the critical risks that improperly identified shipments, or undeclared goods, can post to ships, their crews, and other individuals. We will also discuss how accurate declarations, along with adequate packaging and handling procedures, can contribute to safety at sea.

What Are Undeclared Goods in Shipping?

During transit, some goods pose a certain risk to human health, to property, or to the environment. Specific documentation and handling procedures are vital for managing and mitigating these risks.

But if these goods are shipped without the correct identification, documents, or packaging, then they are considered “undeclared goods”.

Essentially, an undeclared or misdeclared good is any shipment of potentially dangerous goods in which there is no visible indication that the packaging contains hazardous materials.

Examples of Common Undeclared Goods

There are nine main categories of dangerous goods, with specific handling and labelling requirements for each. If any of these are undeclared or misdeclared, they could pose serious risks to your ship or your crew:

  1. Explosives, such as ammunition or fireworks.
  2. This category incorporates both flammable and non-flammable gases, and both toxic and non-toxic gases, along with aerosols.
  3. Flammable liquids, such as paints and fuels.
  4. Flammable solids, including those which are capable of spontaneous combustion.
  5. Oxidising substances and organic peroxides – i.e. substances that could aid combustion in the event of a fire.
  6. Toxic and infectious substances, including medical waste and pesticides.
  7. Radioactive material.
  8. Corrosive substances, such as drain cleaners and other industrial cleaning agents.
  9. Miscellaneous dangerous goods. This category incorporates lithium batteries, which could spontaneously ignite, or even explode, if they are exposed to extreme temperatures, or if they are crushed or damaged during transit.

For more information, take a look at the HSE’s Carriage of Dangerous Goods (CDG) resources.

The Potential Risks of Undeclared Goods

Risk of Harm
If they are not correctly packaged, stored, or handled, these dangerous goods could cause:

  • Fires
  • Explosions
  • Infections
  • Illnesses
  • Other damages to people, property, and the environment.

Regulatory Risks
Undeclared goods also carry a significant regulatory risk. There are severe penalties for shipping undeclared or misdeclared dangerous goods. You could face a significant fine per container, along with even heftier fines, and even prosecution, if any serious injuries or property destruction arises as a result of your actions.

Insurance Risks
There are also insurance implications. If a hazardous substance causes illness, injury, or property damage, you will naturally make a claim on your maritime insurance policy to cover the costs. But if your insurer finds that the hazardous substance was undeclared or misdeclared, then it will invalidate your insurance policy, meaning you may be liable to cover all of your costs yourself.

Managing The Risks of Undeclared Goods

You must ensure that any dangerous goods you ship are correctly documented and labelled, and you must abide by all relevant procedures for handling and storing these goods. Some goods may need to be segregated from others – certain chemical substances are reactive, for example – and you should also outline your response plan in the event of an incident.

Beyond this, it is important that you and your crew learn to identify potentially undeclared goods.

Signs You Might Have Undeclared Goods

Here are some red flags that could indicate that a crate, container, or package might actually contain something hazardous:

  • Vague documentation. All shipping documents should be as accurate as possible. If the documentation says something generic, such as “parts” or “chemicals” or “samples”, then you should act to find out exactly what the shipment contains, and in what quantity.
  • Packaging discrepancies. If the packaging appears rough, or damaged, or otherwise compromised, then it may suggest oversights on the part of the shipper. If they have been this shoddy in packing their goods, then who knows what else they have overlooked?
  • Also look out for discrepancies in the declared contents and the weight, appearance, and labelling of the package. Odd odours may also indicate that the package may contain undeclared hazardous goods.

The Risks of Transporting Bulk Cargo

Certain bulk cargoes may also be at risk of spontaneous combustion or liquefaction, even if the materials themselves are not necessarily classed as dangerous goods.

Coal, iron ore fines, nickel ore, bauxite fines, and other bulk cargoes may pose a serious fire hazard if they are not correctly stored or managed while in transit. Documentation is important here too: Among other things, the moisture content of the bulk cargo must be certified prior to shipping, so as to ensure the correct precautions can be taken to prevent spontaneous combustion during a voyage.

What To Do If You Find Undeclared Goods In A Shipment

If you suspect there may be undeclared or misdeclared goods in a shipment, then you should refrain from taking things any further. Instead, contact the relevant authorities in your current location, who will advise you on your next steps.

You might be worrying about tight shipping deadlines, along with the added costs that delays could incur. But as we have seen, shipping undeclared goods could expose your ship, your crew, and the environment to some serious risks. You may also face some punishing fines, and you could even compromise your marine insurance.

Get The Specialist Marine Insurance You Need From James Hallam

Everard Insurance Broker is the specialist marine division of accredited Lloyd’s broker James Hallam Limited. We can help you secure comprehensive cover for shipping all kinds of dangerous goods, and we can advise you on best practice techniques for identifying and responding to potentially undeclared or misdeclared goods.

Learn more about our dedicated marine insurance services.

 

Hybrid and Electric Boats: Considerations and Risks For Marinas

Hybrid and Electric Boats: Considerations and Risks For Marinas 1000 667 James Hallam

Hybrid and electric boats are becoming increasingly popular on UK waterways, with an annual increase of almost 7%.

In this post we will outline some key considerations and risks concerning hybrid and electric boats for marinas.

The Different Types of Hybrid and Electric Boats

Fully Electric Vessels
Fully electric vessels are entirely powered by onboard batteries. Usually, these are charged by connecting the boat to a dedicated electric charging point at a marina.

However, some fully electric boats can recharge themselves using onboard solar panels, meaning they are technically self-sufficient: They can have unlimited range in full sunshine.

Hybrid Boats
Hybrid boats will replace one or more of their onboard diesel engines with an electric motor, powered by a lithium-ion battery bank. These vessels will often include a thermal generator, which can recharge the batteries as the boat is running.

Usually, hybrid boats will rely on standard diesel propulsion for high speeds and long distances, before switching to electric propulsion at low revs and for short passages.

The Benefits of Hybrid and Electric Boats

Hybrid and electric boats are much cleaner and quieter than standard diesel powered vessels. A marina full of electric and hybrid boats will be:

  • Almost silent
  • Free from the strong odours
  • Free from harmful emissions

Electric propulsion also offers sailors instant torque and a much tighter and smoother manoeuvrability. This could help reduce congestion and prevent collisions in your marina and throughout the surrounding waterways.

Considerations and Risks For Marinas

If you want to attract electric and hybrid boats to your marina, then you will have to provide dedicated charging stations. This can add pressure on marinas because:

  • Charging stations can be expensive and difficult to install.
  • Marinas will need to find a certified installer to ensure that your charging points satisfy all relevant regulations
  • Marinas will need to commit to ongoing maintenance to ensure that everything stays in good working order.

Electric and hybrid boats may be cleaner and quieter than diesel boats, but they may present certain additional risks too. The onboard lithium-ion battery banks may carry a strong fire risk, and you will have to ensure that your marina is equipped with the means of handling electric fires.

 How Will Electric and Hybrid Boats Affect Your Marina Insurance?

It is unlikely that your current marina insurance policy will cover you for electric and hybrid boats. You will need specialist insurance to cover you for the increased risks and expenses associated with allowing electric and hybrid boats to use your marina, particularly if you provide dedicated charging points.

Maritime Insurance for Marinas and Boatyards

Everard Insurance Brokers are the specialist marine trading division of accredited Lloyd’s brokers James Hallam Limited.

We can help you ensure you have the insurance you need to cover your marine and boatyard for electric and hybrid boats, along with any dedicated charging stations you plan to install. We can also provide essential risk management advice to help you ensure you are prepared to meet all of the risks associated with these greener and cleaner vessels.

Find out more about our dedicated marine insurance services.

Fire Safety Regulations For High Rise Buildings

Fire Safety Regulations For High Rise Buildings 1000 666 James Hallam

Following the Grenfell Tower fire, the Government introduced the Building Safety Act 2022. This legislation introduced a selection of new fire safety regulations for high rise buildings.

In this post we will discuss these new fire safety regulations for high rise buildings, to help you ensure you stay compliant.

What Qualifies as a High Rise Buildings in the New Fire Safety Regulations?

If a building has seven storeys or more, or if it is at least 18 metres high, and if it has at least two residential units, then it is classed as a higher risk high rise building. As part of these new regulations, buildings that meet this criteria must be registered with the Building Safety Regulator (BSR).

Responsible Persons for High Rise Buildings

Under these new regulations, all high rise buildings must assign a responsible person to provide key information to Fire and Rescue Services. This information is intended to help the authorities effectively plan their response in the event of a fire.

Responsibilities of Responsible Persons

Under Fire Safety (England) Regulations 2022, responsible persons are required to:

  • Provide local fire services with electronic building plans, along with details of external wall systems, specifying the building material used. They must also keep hard copies of these plans in secure information boxes.
  • Install signage throughout the building to help firefighters find their way in the event of a fire.
  • Conduct monthly checks of all onsite firefighting equipment, including any firefighting lifts.
  • Immediately report any issues with any firefighting equipment to the local fire and rescue services.
  • Undertake annual checks of all residential entrance doors, along with quarterly checks of all onsite fire doors in the building’s communal areas.

Responsible persons must also provide any residents in the building with relevant fire safety instructions, which includes information on the importance of fire doors. They should instruct residents on how to report a fire, and on the actions they should take once a fire has broken out, in line with the building’s evacuation strategy.

Floor Plans and Building Plans Requirements for High Rise Buildings

As we mentioned above, the responsible person in a high rise building must keep hard copies of the building’s plans in a secure information box, while also providing local emergency services with digital copies.

These building plans must specify which lifts in the building are to be used for evacuation, and which are to be used by firefighters. They must also highlight where all of the key firefighting equipment in the building is to be found. This should include specifying all inlets and outlets for dry-rising and wet-rising mains, along with the locations of any shut-off controls for sprinkler and smoke control systems.

Other Fire Safety Regulations For High Rise Buildings

In addition to these ongoing checks and reporting duties, responsible persons must undertake routine monthly checks of the following:

  • Rising mains
  • Smoke control systems
  • Fire suppression systems, such as sprinklers
  • Fire detection and fire alarm systems. This includes any systems that are linked to other fire safety equipment, including smoke control systems.
  • Evacuation alert systems. Please note that the responsible person does not have to test the system itself each month, but they must perform a visual check of the control system and indicating equipment.
  • Any automatic door opening or closing systems that are linked to the fire detection and alarm systems.

The responsible person must keep a record of all of these monthly checks, and all residents should be able to access these records on request.

Should the responsible person detect a fault in any of these systems, they must aim to rectify it within 24 hours of discovery. If this is not possible, they must notify the local fire and rescue services of the fault, before notifying them again once the fault has been addressed.

In the event of a fault, the responsible person should consider the potential impact, and implement temporary mitigation measures if necessary.

You can read a full guide to the ongoing responsibilities outlined by the regulations.

Get Dedicated Property Insurance Cover With James Hallam

If you are a property owner, developer or a building manager, then you have a legal obligation to ensure that all of these fire safety regulations are followed in any high risk high rise residential buildings in your portfolio.

If you do not comply with these regulations, you will face some harsh penalties, and potentially even prosecution. On top of this, if you fail to protect your property and your tenants against fire risks, it could also compromise your buildings insurance policy.

James Hallam is an independent Lloyd’s broker with a dedicated team of experienced insurance professionals. Talk to us, and we can help you ensure you have enough cover to protect your high rise property at a competitive price. We will also provide expert risk advice to help you meet all relevant fire safety regulations for your building.

Get in touch for a free quote today.

 

The Hidden Risks of Oversharing on Social Media

The Hidden Risks of Oversharing on Social Media 1000 527 James Hallam

Social media plays a central role in modern life, particularly for younger generations. Platforms are used to follow current events, connect with friends, track influencers, and document everyday moments. From holidays and meals to home décor and new purchases, social media has evolved into a digital diary for millions.

How Influencers Are Becoming Targets

Influencers often share large amounts of personal content to build trust and engagement with their audiences. Many publicly post:

  • Travel destinations in real time
  • New purchases and gifts
  • Inside views of their homes
  • Daily routines, meals, and lifestyle habits

While oversharing can strengthen audience connection and income opportunities, it can also create serious vulnerabilities.

Organised criminal groups are now exploiting publicly available content to gather intelligence. Posts can reveal someone’s:

  • Lifestyle and spending habits
  • Regular routines
  • Frequent locations
  • Travel schedules and absence from home

With so much personal information accessible online, criminals can identify opportunities with alarming ease.

Child Influencers: A Risk Parents Often Overlook

Many people assume influencers are adults who gained fame through TV or public media. In reality, influencers are increasingly teenagers and sometimes even younger children, especially on TikTok.

A large young audience combined with public accounts means:

  • Children may share sensitive information unknowingly
  • Parents may not always monitor content posted
  • Real-time location updates can expose the entire household

For example, during a family holiday, a teenager with a public profile might post updates instantly. This can unintentionally signal that the home is empty, creating a prime opportunity for burglars.

Social Media Isn’t Going Anywhere – But We Can Use It More Safely

We are not suggesting people abandon social media. The benefits are clear:

  • Staying connected
  • Enjoying entertainment
  • Learning new things
  • Sharing meaningful experiences

But safer habits can make all the difference.

Practical Tips to Protect Yourself and Your Family

To reduce the risks associated with oversharing, consider these safety-first practices:

  • Post holiday photos after returning home, not in real time
  • Increase home security while travelling (e.g., have a trusted person stay over)
  • Use privacy settings to restrict who can view your content
  • Review what appears in your photos, including:
    • Collectables or luxury items
    • Home layout details
    • Door locks, keys, alarm panels, and other security features

Stay Safe

Social media is here to stay. But increased awareness and intentional posting habits can help protect influencers, families, and young users from digital exploitation and real-world crime.

A little caution goes a long way in keeping what matters most – safe.

 

Ship Security and How to Prevent Piracy at Sea

Ship Security and How to Prevent Piracy at Sea 1000 667 James Hallam

A pirate attack is one of every ship operator’s worst nightmares. A single incident can endanger lives, disrupt your supply chain, and result in millions in losses.

In this post, we outline key security measures ships can implement to help prevent piracy at sea. Be sure to consult the International Maritime Organization (IMO) guidance on maritime security and piracy for further best practices.

Be sure to read the International Maritime Organization guidance on maritime security and piracy too.

What are the Risks of Piracy?

Pirate attacks may be less frequent now than they have been in previous decades. But piracy remains a real risk in certain waters, including parts of the Indian Ocean, the Strait of Malacca, and the Gulf of Guinea.

Whether it is a hijacking or an instance of armed robbery, any kind of pirate attack can jeopardise your operations in a number of ways:

  • Threat to crew safety, with a possibility of kidnapping, ransom, or even murder.
  • Severe operational delays as a result of hijacked, detained, or damaged vessels.
  • Significant financial costs following ransom payments, rerouting expenses, damages to vessels, and potentially higher insurance premiums.

How Do Modern Pirates Operate?

Understanding modern piracy techniques is your first step to securing your ships against the threat of piracy:

  • Pirates are rarely opportunistic. They will take the time to identify vulnerable targets which they know will offer maximum rewards with minimal resistance. So, if you do not implement measures to manage this threat, pirates may find out, and they may target you for this specific reason.
  • Pirates tend to use small and fast vessels that allow them to approach their targets quickly and quietly.
  • Pirates will attempt to take control of your ship by force. They will make use of guns, knives, or even crude improvised weapons.
  • Once onboard, their goal may be to steal cargo, take hostages or hijack the vessel for ransom.

How To Prevent Piracy at Sea with Ship Security Measures

Below we will explore some measures that will help you prevent piracy at sea. Remember that pirates may run covert reconnaissance missions to identify vulnerable targets. So as well as helping you to protect your crew, your ship, and your cargo in the event of an attack, these measures may also act as a strong deterrent. 

  1. Situational Awareness Training For Your Crew

Invest in specialist training for your crew on identifying and responding to any suspicious behaviour, or unidentified vessels. Everyone onboard should know what sort of things to look out for, and they should know how to report any potential threats. And you should have policies in place for how you act upon these reports.

Part of your response should be to relay distress signals with regional and international security organisations, and with other vessels in the area. This communication should go both ways, too. If vessels share real time information with each other, then pirates may have less of a chance to isolate vulnerable ships for attacks.

  1. Onboard Armed Security

If you will be sailing through waters where there is a known risk of piracy, then it might be worth investing in armed security personnel for your voyage.

The mere presence of armed personnel can deter pirates from even attempting an attack. Remember: Pirates are rarely opportunistic, and they will actively seek out vulnerable targets. A vessel with onboard armed security is, by definition, not vulnerable.

If you are considering hiring armed security for your voyage, take the time to familiarise yourself with local and international laws and regulations, to ensure that everything is safe and above board.

  1. Extra Security For Your Vessel

A pirate attack will invariably begin with an attempt to board your vessel. The right security systems can make it difficult, or even possible, for anyone to board your ship without your permission.

Razor wire or electric fences can deter pirates from attempting to board, while extra secure doors and windows can make it more difficult for them to take control should they manage to get onboard.

You could also ensure that your vessel has a safe room to which the crew can retreat if pirates do manage to board. This can help prevent the attack from escalating into a hostage situation. The safe room should be equipped with communication systems to allow you to send distress signals.

Are You Covered For The Risks of Piracy at Sea?

A single pirate attack can lead to substantial losses. If you operate in high-risk waters, you may face increased premiums for maritime insurance.

To safeguard your operations, consider specialist coverage, including:

  • War Risk Insurance – Protects against losses from acts of war, terrorism, and piracy in designated high-risk zones.
  • Kidnap & Ransom (K&R) Insurance – Covers ransom payments, crisis response, and related costs in the event of crew abduction.

Everard Insurance Brokers, the specialist marine division of accredited Lloyd’s broker James Hallam Limited, can help you secure comprehensive protection against piracy and related risks—so you and your crew can recover swiftly from any incident at sea.

Learn more about our dedicated marine insurance services.

Cruise Ship Responsibilities to Left Passengers

Cruise Ship Responsibilities to Left Passengers 1000 563 James Hallam

In October 2025, there were reports that a woman had been found dead on a Great Barrier Reef island having been left behind by a cruise ship.

For some, this raised some serious questions: What sort of responsibilities does a cruise ship have regarding passengers who, for whatever reason, get left behind? And if something happens to the passenger after having been left behind, is the cruise line liable?

How Often Do Cruise Ships Leave Passengers Behind?

Cruise ships almost never leave passengers behind. Cruise ships tend to have robust systems in place to record all passengers that embark or disembark.

However, rare that it is, sometimes passengers do get left behind. In many cases, this is due to negligent actions on the part of the passenger: A failure to stick to agreed boarding and disembarking times. In these cases, the passenger will be liable for anything that occurs afterwards, including any ongoing travel or accommodation expenses.

Yet there are some cases when a passenger may get left behind as a result of negligence on the part of the cruise line. And in these cases, if something goes wrong after the passenger is left behind, the cruise ship may be liable for all damages.

When Would A Cruise Ship Be Liable For a Left Passenger?

  • If the cruise ship fails to communicate the itinerary, or if they neglect to tell passengers about changes to the itinerary.
  • If there are errors in the ship’s records. This could mean that the crew may not immediately notice that a passenger has not returned.
  • If the cruise ship takes no action to recover the passenger, then they may be liable for any subsequent losses. In the example we linked to above, the ship returned to the island where the passenger had gone missing a few hours later, to launch a search operation.
  • If the passenger misses the ship’s departure because they are getting treatment for an injury caused by the ship’s crew, or by an affiliated tour operator, then the ship may be held liable for any subsequent expenses incurred.
  • If a passenger, or a group of passengers, miss the departure time because they are detailed by an activity organised by the cruise line, then the cruise line will be liable for these passengers.

Cruise Ship Policy for Supporting Left Passengers

Cruise ships should have policies in place for preventing left passenger scenarios with registers, roll calls, and clear lines of communication. They should also have policies for how they respond to instances of left passengers.

If it is an emergency situation, and it is practical to do so, then the cruise ship may choose to return to recover the left passengers – as they did in the example we linked to above. But this recourse should be reserved for situations where there is a real threat to the left passenger’s wellbeing.

Beyond this, the cruise line should make it clear to all passengers that:

  • They are personally responsible for ensuring that they get back to the ship in time for departure following an excursion.
  • Left passengers may be able to rejoin the cruise at the next port of call. But you should highlight that, in most cases, it will be the passenger’s responsibility for organising and funding their journey to the next port.

You should make these policies and procedures as clear and transparent as possible. And you should ensure that all passengers sign a declaration confirming that they understand their responsibilities, along with the ship’s duty of care to them.

Does Your Insurance Cover Left Passengers?

As we have seen, there may be some situations where the cruise line will be held liable for any expenses or other issues that arise after a passenger is left behind. But even if the cruise line is not liable, a left passenger may still choose to make a claim against you. So you may face costly legal fees, along with potential compensation payments, following any instance of left passengers.

Everard Insurance Brokers are the specialist marine division of accredited Lloyd’s brokers James Hallam Limited. We can help you ensure that your maritime insurance covers you for the risks and expenses associated with left passengers.

Learn more about our dedicated marine insurance services.

What is Sea Freight and Why Is It Important?

What is Sea Freight and Why Is It Important? 1000 749 James Hallam

The term “freight” can cause some confusion, as it can have different definitions in different contexts.

Freight Definitions

In the UK, “freight” can refer to the transport of goods by any means, whether it is road, rail, air, or sea. In the US, “freight” often refers particularly to the transport of goods across land, usually by trucks. The term “sea freight” or “ocean freight” might be used to specify the transport of goods over water.

Beyond this, there is a unique definition of “freight” used in certain marine insurance contracts.

In this post we will specify exactly what “freight” might mean in an insurance context, and explain why this distinction matters.

Freight and Marine Insurance

A marine insurance policy will typically include Hull and Machinery cover. This will cover a vessel, including its hull and machinery, for losses resulting from collisions, grounding, fire, and other risks.

In a Hull and Machinery Insurance policy, the term “freight” does not refer to the ship’s cargo, or to the cost of moving goods. Instead, “freight” refers to the earnings a shipowner expects to receive for transporting the goods. If the ship is lost or damaged, the shipowner could lose the ability to earn this freight.

Though Hull and Machinery Insurance policies will often cover freight, it is often necessary for shipowners to take out separate Freight Interest Insurance. In the event of an accident at sea, a dedicated policy will ensure that shipowners are covered not just for any damages to their vessel, but also for any loss of freight income.

Definition of ‘Freight’ in Insurance vs Logistics

In Hull and Machinery Insurance, the term “freight” refers to a shipowner’s anticipated earnings from the carriage of goods, rather than the goods themselves.

In the world of logistics, the term “freight” often refers to the cargo or the transport charges.

To avoid underinsurance and gaps in cover, it is important to understand this distinction. Check the wording of your Hull and Machinery Insurance policy carefully, to ensure that it covers you for “freight”. Otherwise, you could face significant financial losses if an incident at sea prevents the completion of a voyage.

The Importance of Maritime Insurance for Sea Freight

Freight insurance covers the risk of losing the right to collect freight charges due to insured perils such as total loss of the vessel or cargo, or circumstances preventing delivery.

Freight remains a vital component of marine insurance because:

  • It protects carriers and freight forwarders against loss of income.
  • It supports contractual obligations under trade terms like CFR and CIF, where freight is part of the sale price.
  • It reflects the historical principle that marine insurance should safeguard all maritime interests—ship, cargo, and earnings.

Everard Insurance Brokers are the specialist marine trading division of accredited Lloyd’s brokers James Hallam Limited.

We can help you ensure you have the insurance you need to cover you for sea freight, whether you use an FCL, a LCL, or a RORO system.

Find out more about our dedicated marine insurance services.

 

 

AI

Can You Use AI for Contents Valuations?

Can You Use AI for Contents Valuations? 1000 667 James Hallam

Artificial intelligence is finding its way into almost every corner of our lives and the world of valuations is no exception. For collectors of fine art, rare jewellery, luxury watches and unique antiques, you may wonder if AI can replace traditional in-person valuations.

The short answer is: AI can help, but it cannot replace expert human valuers, especially when your collection includes rare or high-value pieces.

Below is our collector-friendly look at why.

Why AI Seems Appealing

There is no doubt that AI has made impressive strides. With the ability to scan large databases and recognise patterns instantly, it can:

  • Give quick, directional estimates for mass-produced items
  • Compare common designs or widely traded brands
  • Help organise or catalogue large collections

For standard items with lots of historical sale data, AI can be incredibly efficient. But this is also where its usefulness tends to end.

Where AI Falls Short for High-Value or Unique Items

  1. Rare items simply don’t have enough data

AI needs thousands of comparable sales to make accurate predictions. For one-off pieces, private sales, or items with specialist markets, those datasets don’t exist and AI has no reliable foundation to work from.

  1. It can’t judge the subtleties that experts see

The value of a painting, watch or piece of jewellery isn’t just about what it is – it’s also about the:

  • Condition
  • Craftsmanship
  • Restoration history
  • Authenticity
  • Provenance
  • Patina, wear and overall ‘story’

These nuances can dramatically influence a valuation, yet AI cannot meaningfully assess them through photographs alone.

  1. Algorithms can be biased or opaque

AI often favours what it recognises, e.g., artists who frequently appear at auction, popular design periods, or particular styles. Rare or unusual works may be undervalued simply because they fall outside the algorithm’s comfort zone.

  1. AI valuations are rarely acceptable for insurance

For insurance purposes, valuations must be:

  • Defensible
  • Documented
  • Recognised by insurers
  • Completed by a qualified professional

AI-generated figures lack accountability and can leave clients underinsured in the event of a loss.

Why Expert Valuers Remain Indispensable

A professional valuation offers far more than a number on a page. It provides:

  • A trained eye – Valuers can assess condition, craftsmanship, and authenticity in ways technology cannot replicate.
  • Access to private markets – Many sales of high-end art, jewellery or antiques never appear online. Experts have the relationships and insight to understand true market value.
  • Provenance verification – Human expertise is essential for reviewing certificates, exhibition history, and ownership lineage – all vital for insurance and resale.
  • Insurance-ready documentation – For high-value collections, insurers expect robust professional valuations. They rely on these reports to tailor cover and ensure you’re properly protected.

What This Means for Collectors and High-Value Insurance

If you own rare, unique or high-value pieces:

  • Don’t rely on AI-only valuations – They are unlikely to satisfy insurers or fully reflect your item’s worth.
  • Invest in professional valuations – This helps ensure accurate cover, avoids underinsurance, and provides peace of mind.
  • Use AI as a convenient first step, not the final word – It can speed up organisation and research but cannot confirm true value.

A proper valuation is about understanding an item’s story, significance and condition which is far more than what an algorithm can glean from image recognition. AI has its place and its role will no doubt continue to grow but for serious collectors – especially those insuring valuable, sentimental or unique pieces – in our opinion nothing replaces the depth, judgement and accountability of an experienced valuer.

Get in touch for help and advice

Your collection deserves more than an automated estimate. It deserves expertise, care, and protection tailored to its true worth. If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.

You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk

Meet the Team – Danielle Wilson, Blake Alford and Cherry Markham

Meet the Team – Danielle Wilson, Blake Alford and Cherry Markham 988 594 James Hallam

Danielle Wilson – Client Adviser

We are delighted to spotlight Danielle Wilson, one of our brilliant Client Advisers and a valued member of the team. Danielle brings a wonderful blend of expertise, warmth, and local insight that makes her an absolute asset to both colleagues and clients.

A bit about Danielle

When she’s not supporting clients, Danielle can almost always be found diving deep into the world of true crime and criminal psychology. Whether it’s books, documentaries, or even specialist seminars, she’s always keen to learn more about the subject. It’s a passion that reflects her natural curiosity and her desire to really understand people, something that shines through in her work every day.

What Danielle does at James Hallam

Danielle plays a key role in looking after our clients within the mid and high-net-worth space. She manages renewals, supports existing clients, and prepares new quotations with care and precision. Her knowledge of the local Scottish and wider northern markets gives her a unique edge, allowing her to provide tailored, meaningful advice that clients truly value.

Experience & journey so far

Danielle’s insurance career began straight out of school when she joined a local broker as an office junior. It didn’t take long for her to realise how much she loved helping people feel protected and supported. After several years of learning the ropes, she moved on to a larger firm where she spent nine years deepening her knowledge and expanding her expertise.
Today, at James Hallam, Danielle continues to grow, contribute, and thrive, bringing over a decade of experience to every client interaction.

Achievements & growth

Over the past year, Danielle has been working toward her CII qualification – a milestone that reflects her commitment to continuous professional development. She takes pride in building confidence and trust with clients, and this qualification is another step in ensuring the very best service.

In her own words

My favourite part of this job is simple: helping people feel protected when life feels uncertain. If I can make someone feel a little more secure, a little more prepared, or a little less worried, then I’ve done something worthwhile.

We’re grateful to have Danielle as part of the team – her expertise, enthusiasm, and genuine care make a real difference every single day.


Blake Alford – Senior Client Adviser

We are delighted to spotlight Blake Alford, one of our accomplished Senior Client Advisers and a valued member of the team. Blake brings an impressive depth of experience, technical expertise, and a genuine commitment to client service that makes him an invaluable asset to both colleagues and clients.

A bit about Blake

When he’s not supporting clients, Blake has quite the story to tell. He once ran the Brighton Marathon without any training whatsoever and in a pair of trainers that were two sizes too big! It’s the kind of achievement that speaks volumes about his determination and willingness to take on a challenge, qualities that translate brilliantly into his work every day.

What Blake does at James Hallam

Blake plays a pivotal role in our Private Clients team, focusing on building and maintaining long-term relationships with clients. He takes the time to truly understand their current and future needs, managing renewals and policy adjustments with care and precision. Blake also negotiates terms, premiums, and conditions with insurers on behalf of clients, ensuring they receive the best possible outcomes. Additionally, he manages our in-house high-net-worth binder and has the authority to write renewals and adjustments directly – a responsibility that reflects the trust placed in his expertise.

Experience & journey so far

Blake’s insurance career spans nearly 12 years and began at Zenith Insurance, where he started as an Insurance Administrator in the Operational Underwriting Team. His talent and dedication quickly earned him a promotion to the Technical Team as an investigator, where he handled claim referrals involving misrepresentations. From there, Blake moved into a Product Analyst role, working with broker systems and supporting the integration of insurer products into platforms such as CDL, Open GI, and SSP. In 2016, Blake joined James Hallam, where he has been an integral part of the Private Clients team ever since.

Achievements & growth

Blake is committed to continuous professional development and has completed the Level 3 Certificate in Insurance qualification, alongside various Excel workshops to sharpen his technical skills. Going above and beyond, he also studied and completed the Level 3 Certificate in Cyber Security Practices in his own time – a qualification he hopes will add value and benefit our clients as cyber risks continue to evolve.

What Blake brings to the team

Blake brings in-depth knowledge of insurance markets, solid negotiation skills, and a highly analytical approach to every client interaction. His technical background and years of industry experience mean he can navigate complex situations with confidence, always with the client’s best interests at heart.
We’re grateful to have Blake as part of the team – his expertise, resilience, and genuine dedication to his clients make a real difference every single day.

 


Cherry Markham – Senior Client Adviser

We’re delighted to spotlight Cherry Markham, one of our dedicated Senior Client Advisers within the Private Clients Team, based in our London office. Cherry is known for her calm, thorough approach and her commitment to delivering excellent service to every client she supports.

A bit about Cherry

Outside of work, Cherry is an avid reader with a particular love for fantasy and historical fiction. Whether it’s escaping into an imaginative new world or getting lost in a richly detailed period novel, reading is her favourite way to unwind and recharge.

What Cherry does at James Hallam

In her day-to-day role, Cherry is a key point of contact for our private clients. Her responsibilities include assisting clients with queries, making policy amendments, and managing renewals from start to finish. Where needed, she also undertakes remarketing to ensure clients continue to receive the most appropriate cover. Her attention to detail and client-focused mindset help ensure a smooth and reassuring experience at every stage.

Experience & journey so far

Cherry began her insurance career in January 2012, after spending several years working in the retail sector. She joined a broker in Berkhamsted as a junior in the personal lines team, where she quickly developed a strong foundation in insurance. During this time, she studied for and successfully achieved her Cert CII qualification, demonstrating her commitment to learning and professional development.

She joined James Hallam in August 2018 and has continued to grow in her role, building strong relationships with clients and becoming a valued member of the Private Clients Team.

We are very pleased to have Cherry as part of the James Hallam team, and we thank her for the professionalism and care she brings to her role every day.

diamond jewellery set

Protecting Yourself from Counterfeit Jewellery: A High-Net-Worth Guide for UK Collectors

Protecting Yourself from Counterfeit Jewellery: A High-Net-Worth Guide for UK Collectors 1000 844 James Hallam

Fine jewellery is more than an accessory. It is a long-term investment, a personal statement, and often a piece of family heritage. For high-net-worth (HNW) individuals in the UK, jewellery collections can include rare diamonds, signed designer pieces, antique gemstones and one-of-a-kind creations whose value increases over time.

As demand rises, so does risk. The counterfeit jewellery market has expanded rapidly, with sophisticated replicas and forged documentation being sold online to unsuspecting buyers. These imitations can deceive even experienced collectors and the financial impact can be significant.

This guide explores why counterfeit jewellery is now a major concern in the UK, what to watch out for when purchasing online, and how to safeguard your collection with effective due diligence and specialist insurance.

The UK’s Expanding Counterfeit Jewellery Market

The global counterfeit luxury market is worth billions, and jewellery is one of its fastest-growing sectors. The UK, with its strong market for luxury brands and pre-owned jewellery, has become a key target.

Today’s counterfeiters are equipped with:

  • High-quality synthetic stones
  • Advanced metal plating that mimics precious metals
  • Replica serial numbers and hallmarks
  • Forged branded boxes, certificates, and receipts
  • Professional-looking photography for online listings

To the untrained eye, and even to some experienced collectors, these replicas appear entirely genuine.

Online Marketplaces: The Largest Source of Fake Jewellery

UK consumers increasingly buy luxury goods online, but open marketplaces remain high-risk environments. Unlike established jewellers or auction houses, many online platforms do not verify sellers or authenticate items.

Common red flags on online marketplaces include:

  1. Untraceable or anonymous sellers – Many profiles have limited sale history or unverifiable details.
  2. Prices that seem too good to be true – Significantly discounted luxury pieces are often counterfeit.
  3. Lack of clear provenance – Reputable sellers can explain an item’s history; fraudulent sellers cannot.
  4. High-pressure ‘limited offer’ tactics – Counterfeiters often use urgency to discourage detailed scrutiny.

For HNW buyers, the risk goes beyond the initial purchase. Buying a counterfeit item can create insurance complications.

The Hidden Threat: Fake Receipts, Boxes, and Certificates

A growing issue in the UK luxury market is the sale of legitimate-looking branded receipts and documents online.

Fraudsters can now source:

  • Genuine store receipts
  • Luxury brand packaging
  • Replacement certificates
  • Warranty cards

These allow counterfeiters to pass off fake jewellery as authentic, including matching paperwork to multiple counterfeit items. This makes independent verification essential.

Insurance Implications: Why Counterfeits Leave You Unprotected

Most high-value jewellery insurance requires:

  • Genuine receipts
  • Accurate valuations
  • Professional authentication
  • Verified ownership history

If a piece later turns out to be counterfeit, cover is typically invalid, meaning a loss, theft, or damage claim may be declined. Counterfeit items can also distort the total value of your jewellery schedule, creating wider issues in the event of a claim.

How UK Jewellery Collectors Can Protect Themselves

  • Buy from reputable, verified sources only – Choose UK-based jewellers, accredited auction houses, or recognised luxury retailers.
  • Request independent authentication – A certified gemmologist or specialist jeweller can confirm a piece’s legitimacy before purchase.
  • Maintain detailed documentation – Secure digital and physical copies of all receipts, certificates, and valuations.
  • Schedule regular valuations – Ensure your insurance reflects the true market value of your jewellery.
  • Consult your broker before major purchases – They can verify what documentation they require.

Why Specialist Jewellery Insurance Is Essential

Specialist high-net-worth jewellery insurance typically provides:

  • Worldwide all-risks cover
  • Agreed-value settlements
  • Lower excesses
  • Cover for pairs and sets
  • Access to specialist valuers and experts

The right broker helps ensure only authenticated, properly valued pieces are insured, reducing risk and protecting your investment.

Protect Your Jewellery Collection Today

If you are investing in fine jewellery, or already own a collection, now is the time to ensure it’s fully protected. Speak with James Hallam Private Clients today for guidance on authentication, valuation, and specialist cover tailored to your unique collection.