Insights

Freeholder Responsibilities to Leaseholders

Freeholder Responsibilities to Leaseholders 1000 667 James Hallam

If you are a freeholder, then you have certain legal responsibilities to your leaseholders. In this post we will outline your responsibilities as a freeholder, so you can ensure you stay compliant.

What Are My Responsibilities as a Freeholder?

Freeholders own a plot of land, along with any structures located on this land. You may choose to rent this property to leaseholders, and if you do so, you will take on certain legal responsibilities. These include:

  • Repairs and maintenance of structures
  • Keeping communal areas clean
  • Keeping records
  • Arranging insurance

In this post, we’ll expore each of these in more detail.

For more information about your legal obligations as a freeholder, see the Landlord and Tenants Act 1985 and the Landlord and Tenants Act 1987.

Repairs and Maintenance of Structures

The freeholder is generally responsible for maintaining the buildings on their land, while arranging for any necessary structural repairs. This will include the building’s roof and guttering, along with any communal areas such as hallways or staircases.

Freeholders may also be responsible for arranging interior and exterior painting and decorating. And whenever any works are carried out, the freeholder will be responsible for liaising with contractors.

Do Freeholders Have to Pay for Repairs?
Note that the freeholder is only responsible for arranging repairs. You do not necessarily have to pay for them. Some freeholders choose to pass on the cost of repairs to their leaseholders.

Keeping Communal Areas Clean

Your property may have numerous communal areas, including:

  • stairways
  • hallways
  • lifts
  • doors
  • shared kitchens
  • shared bathrooms
  • shared living rooms

In any case, the freeholder is responsible for maintaining these communal areas, which includes keeping them clean in line with relevant health and safety regulations. Most freeholders will apply a service charge in order to fund this ongoing maintenance.

The freeholder will also be chiefly responsible for maintaining any outdoor areas, such as gardens and car parks.

Keeping Records

Freeholders are responsible for setting, collecting, and allocating ground rent and, as we mentioned above, service charges.

Leaseholders have a legal right to enquire about these charges, and they can challenge certain charges if they feel they are unfair.

With this in mind, freeholders should keep detailed records of how they calculate their charges, and how they spend them. They should outline these calculations in the leasing agreement, so that the leaseholder can approve of them. And they should deliver routine management reports to keep their leaseholders updated.

Arranging Insurance

Finally, as the owner of the structures on their property, the freeholder is responsible for arranging for building insurance.

Once again, the responsibility only extends to arranging for this cover. Many freeholders pass on the costs of the cover to their leaseholders.

Though as we mentioned above, freeholders must be transparent about their insurance arrangements. Leaseholders have a legal right to enquire about the cover they are paying for, and they can challenge the freeholder if they feel they are being charged too much.

Specialist Insurance Services For Freeholders From James Hallam

James Hallam is an independent Lloyd’s broker with a dedicated team of experienced insurance professionals who care about protecting your assets.

If you are a freeholder, we can help you get the specialist cover you need at a competitive price, whether you are leasing to private tenants or businesses.

Find out how we can help you today.

What Level of Professional Indemnity Insurance Do I Need?

What Level of Professional Indemnity Insurance Do I Need? 800 533 James Hallam

When you take out a professional indemnity insurance policy, you will be asked to choose your level of cover. And you might wonder: How much professional indemnity insurance do I need?

In this post we will outline the key considerations that will help you determine what level of professional indemnity insurance is right for you.

What Does Professional Indemnity Insurance Cover?

If you provide specialist services, then professional indemnity insurance will cover you and your clients for any financial losses that may occur as a result of your work.

Most professional indemnity insurance policies will cover claims involving:

  • Negligence and dishonesty
  • Breach of duty of care
  • Breach of intellectual property rights
  • Data loss
  • Breach of confidence
  • Defamation and libel

How to Calculate What Level of Professional Indemnity Insurance You Need

There are a number of key considerations that will help you determine how much professional indemnity insurance you should get, including:

  • The services you provide
  • The sector you work in
  • How much your contracts are worth
  • Legal requirements
  • Type of Professional Indemnity Policy

Below we will outline each of these considerations and how they can affect what level of professional indemnity insurance you need.

What Services Do You Provide?

The services you provide, and the possible risks associated with them, are known as your liability.

Think about what could go wrong, and about how much it would take to fix any issues. But bear in mind that professional indemnity insurance needs to cover legal fees alongside the costs of correcting any issues.

Also consider your turnover. If you work for a large number of smaller clients, then you may be more likely to face a claim than a professional who only manages a handful of clients. But if you do work with a small number of high-value clients, then the potential cost of any claim could be higher.

What Sector Do You Work In?

Some sectors are more tightly regulated than others, which often means that any potential mistakes can be a lot more costly. If you are working in the financial or IT sector, for example, you will likely need more professional indemnity insurance than someone working in graphic design.

Also think about the type of clients you work with. Small businesses may hesitate to make a claim should something go wrong. But large multinational companies will have dedicated legal departments and teams of corporate lawyers. If they feel they have a cause to make a claim against you, then they absolutely will. And their legal fees will not be cheap.

How Much Are Your Contracts Worth?

Consider the average value of your contracts, projects, and fees. Also think about your clients’ expectations. As a result of using your services, are they expecting to cut costs, or boost their revenue?

When it comes to professional indemnity insurance claims, the cost of the claim will rarely be the same as the amount your client paid you. As we outlined above, you may also be liable to pay legal fees. But beyond this, your client may claim for their total loss. In some industries, this can result in a six figure claim.

Do You Have a Legal Requirement to Have Professional Indemnity Insurance?

In some industries, there may be a legal or regulatory requirement to get a certain level of professional indemnity insurance. Accountants, for example, need professional indemnity insurance as a condition of their ACCA membership.

Also, certain clients may implement a contractual requirement to get a certain level of professional indemnity insurance.

What Type of Professional Indemnity Insurance Policy Is It?

Professional indemnity insurance policies can either provide cover “in the aggregate” or for “any one claim”:

  • In the aggregate: This means that the policy’s cover limit will apply to all claims made against you in the policy period.
  • Any one claim: This means that you will have the same policy cover limit for an unlimited number of claims in the policy period.

For example, say you take out £300,000 professional indemnity insurance cover. A client makes a claim against you, resulting in £200,000 of costs. Your policy will cover you for these costs, no matter what type of policy you have.

But what happens if you face more than one claim in the same policy period? If you have an aggregate policy, then you may not have enough to cover you for any subsequent claims. But if you have an any one claim policy, you will have £300,000 worth of cover for every possible claim you face in the policy period.

So, check whether the policy will be in the aggregate, or for any one claim. If it is in the aggregate, and you work in a high-risk industry with high-value contracts, then you may need more professional indemnity insurance cover than you think.

What Level of Professional Indemnity Insurance Do I Need?

In short, you should get as much professional indemnity insurance as you can afford. This is particularly important if you work in a regulated sector, with high value contracts, or with large multinational companies.

Remember that your professional indemnity insurance must cover your client’s legal fees as well as their losses. And remember that you may have to pay for a client’s total loss, and not just the amount they paid you.

Get Advice on Your Insurance Requirements from our Friendly Team

If you are still unsure as to what level of professional indemnity insurance you need, we are here to help. We can advise you on your cover requirements, and we can help you get the cover you need at a competitive price.

Find out how we can help you today.

Beach Hut Winter Maintenance Checklist

Beach Hut Winter Maintenance Checklist 1000 667 James Hallam

We recently published a guide to beach hut summer maintenance, which discussed how you can get your beach hut ready for the high season. In this post we will explore beach hut winter maintenance, with a checklist of tasks that will help you safely “close down” your hut for the winter months.

Why You Need to Winterise Your Hut

Taking care of any repairs or renovations now will make it less likely that you will have to make some more serious repairs in future. In winter, you could face:

  • High winds, heavy rains, low temperatures – unless you take the time to prepare, winter weather could cause some serious damage to your hut.
  • Risk of crime and theft – Remove any high value items that thieves may target while the area is less busy is an important part of winterising your hut.
  • Becoming a target of vandalism – Vandals may be more likely to target huts that look run-down and weatherbeaten.

Beach Hut Winter Maintenance Checklist

  1. Cleaning and Decluttering

You have heard of a spring clean? Well, now it is time for an autumn clean:

  • Remove all valuables, belongings, and perishables from your hut.
  • Give every surface a thorough clean. This will help prevent the build-up of mould and mildew over the winter, while also making next year’s spring clean a little easier.
  • Remember to secure any outdoor valuables too, such as furniture or BBQs.
  1. Repairing and Renovating

Prioritise small repairs now as it will help you avoid big repairs later:

  • Thoroughly inspect your hut for any potential issues
  • Look for leaks
  • Find and fix any loose fittings
  • Identify any signs of wear, tear, and rot
  • Oil hinges and other metal elements to help prevent rust
  1. Weatherproofing

Batten down the hatches! Look for ways to protect your hut from the harsh winter weather. This might involve:

  • Insulating the walls and ceiling, sealing any gaps in the windows and doors
  • Buying some shutters to protect any glass from sand and other debris.
  • Apply a fresh coat of weatherproof paint to the hut’s exterior, to protect it from the corrosive effects of sea salt.
  1. Security

Finally, think about ways you can keep your hut safe from criminals over the winter.

  • As we mentioned above, keeping your hut in pristine condition in itself could help deter vandals
  • Get extra locks for the exterior to make life harder for thieves
  • Remove any valuables to ensure that they will not find anything worth stealing even if they do break in
  1. Check Your Insurance

Your insurer may specify how you should care for your beach hut as a requirement of their specialist beach hut insurance policies. This might include taking certain measures to keep your hut safe from the elements, and from criminals, while it is unoccupied over the winter. It’s always recommended to:

  • Check your policy wording to make sure you are doing everything your insurer expects of you. If you do not, you may not be able to make a claim for damages should anything happen to your hut.
  • You could also use the end of the season as an opportunity to review your beach hut insurance. Are you getting all the cover you need, at a best price?

James Hallam is an independent Lloyd’s broker with a dedicated team of experienced insurance professionals who are committed to protecting your beach hut at a competitive price.

We provide a specialist beach hut insurance scheme and are experts in this market. We will endeavour to get full cover for your beach hut, no matter its size or location, and no matter how you use it, using our specialist beach hut scheme.

Learn more about our specialist beach hut insurance and get a free quote today.

Leaving a House Unoccupied in Winter: Dos and Don’ts

Leaving a House Unoccupied in Winter: Dos and Don’ts 1000 667 James Hallam

Whether you are leaving your home unoccupied for a few days, a few weeks, or a few months, it is essential that you take steps to secure your property. This is particularly important over the winter months, when the low temperatures can make small problems escalate into major disasters.

In this post we will outline some of the things you should do when leaving your home unoccupied in winter, along with some things you should not do.

What To Do When Leaving Your House Unoccupied in Winter

DO Strengthen Your Security

Invest in home security solutions that will deter any potential thieves while making life difficult for them should they break in:

  • Get a safe or a strongbox for any valuables you will be keeping in your house while you are not around.
  • Get automatic floodlights for your exterior, along with visible CCTV cameras.
  • Also get a smart doorbell with an inbuilt camera. Some models can send automated alerts to your phone if they detect any suspicious activity.

DO Check Your Home Insurance

Take care to read your home insurance policy wording. Your cover may only apply if your home is occupied. So if you are leaving your home unoccupied for more than a month, or so, you could invalidate your home insurance policy.

If your home will be unoccupied for an extended period:

  • Check on the property as often as you can, and try to spend at least one night a month there. This will mean that your home was technically “occupied” that month, which could help you avoid invalidating your insurance.
  • If you are not around to check on or occupy the property yourself, ask a friend or a family member to do it for you. You could also hire a professional house sitter (though you may have to tell your insurer about this).
  • If you know your home will be unoccupied for a long-term period, but nobody will be around to check on or inhabit the property, then you will need some dedicated unoccupied home insurance.

What Not To Do When Leaving Your House Unoccupied in Winter

DO NOT Advertise That Your Home Will Be Empty

Thieves may specifically target your home if they know it will be unoccupied. So try not to make it obvious that you will not be around:

  • If you are going on holiday, avoid talking about it on social media. If you do so, do not mention the specific dates when you will be away.
  • Arrange for your post to get redirected while you are away, to prevent undirected mail from accumulating.
  • Ask your neighbours to keep an eye on your property while you are away. You could also ask them to put your bins out and take them in again, to make it look like you are still around.

DO NOT Turn The Utilities Off

You might think that you can entirely eliminate the risk of leaks, escape of water, and electrical fires if you disconnect all of the utilities while you are away. However, during the winter months, this is a bad idea.

If you do not heat your home over the winter, your pipes could freeze. When pipes freeze, they expand and crack. This could cause severe damage to your plumbing and your boiler, and could also make leaks and floods more likely.

Instead:

  • Set your thermostat to at least 12.5°C for as long as you are away, to prevent your pipes from freezing.
  • If you have a timer, set your heating to come on at around 14°C during the coldest parts of the day – the early mornings and late nights.
  • Keep your electricity running so that you will be able to power all of your essential home security systems.

You may resent running up utility bills while you are away. But the cost of your bills will be a lot less than the potential costs of fixing leaky pipes and damaged boilers.

Get Comprehensive Home Insurance From James Hallam

James Hallam is an independent Lloyd’s broker with a dedicated team of experienced insurance professionals who specialise in protecting your assets. Talk to us, and we can give you expert risk management advice on keeping your home safe while it is unoccupied over the winter. We can also help you get the specialist, comprehensive home insurance you need for as long as you need it.

Find out how we can help you today.

Overtourism Destinations and How Travel Agents Can Help Combat It

Overtourism Destinations and How Travel Agents Can Help Combat It 1000 563 James Hallam

Growing numbers of travel agents and tour operators are working to address overtourism, either through promoting alternative destinations, or through focusing on more sustainable travel packages.

In this post we will outline what overtourism is, and explore some of the areas currently affected by the issue. We will also discuss some ways travel agents and tour operators might help combat overtourism.

What is Overtourism?

In short, overtourism means that so many tourists are visiting an area that it is starting to cause problems. These problems might involve:

  • Overcrowding
  • Pollution, due to excess traffic or increased waste
  • Loss of “local colour” or “character”
  • Reduced living standards for locals, as tourist needs take priority over local concerns

In some cases, overtourism may even cost lives. In September 2025, a funicular railway crash resulted in 16 deaths and 21 injuries. The president of a local residents’ association blamed the crash on excessive tourism. They claimed that overuse by tourists placed too much of a strain on the vehicle, resulting in excess wear and tear that ultimately led to disaster.

Top Destinations Suffering From Overtourism

  1. Venice, Italy – Where daily visitors often outnumber permanent residents, and where rising property prices have made housing unaffordable for most.
  2. Barcelona, Spain – Many local businesses have become souvenir shops, and rising costs have meant that some locals can no longer afford to live in their family homes. Some locals even took to protesting against tourists with “tourist go home” signs.
  3. Kyoto, Japan – Historic geisha areas now display signs explicitly requesting that tourists respect local customs and private property. In high season, public transport can get so crowded that some locals struggle to get around.
  4. Machu Picchu, Peru – These 15th century Incan ruins are so popular that the area is facing problems with litter, eroding pathways, and even damage and erosion to the stones themselves.
  5. Dubrovnik, Croatia – Dubrovnik is a popular stop for cruise ships. Over 500 visit the city each year, resulting in huge crowds and increased pollution. Yet because these passengers only spend a few hours in the city, they typically do not spend much money. This means that Dubrovnik may experience all of the downsides of mass tourism, while enjoying very few of the benefits.

How Can Travel Agents and Tour Operators Combat Overtourism?

Do your research about overtourism in your destinations. Before you arrange any trip to any destination, take some time to research:

If so, take it as a sign that you may need to rethink your approach.

Find and promote alternative destinations. Source lesser-known locations and you can help to relieve some of the pressure on popular, overcrowded destinations while still providing rich and rewarding travel experiences for your customers. This might involve finding “dupe” destinations – essentially, places that offer:

  • broadly similar experiences to more popular spots
  • less crowds
  • lower costs
  • less negative impact on locals

Go off the beaten track. If you are going to sell trips and packages to popular destinations, you could still help combat overtourism through sourcing alternative itineraries. Look for:

  • alternative routes and experiences
  • tours with quieter or off-peak hours if you want to include popular and iconic hotspots
  • the opportunity to encourage people to travel outside of the high season

For more ideas on how you can offer high quality tours and packages while minimising the harmful impact of travel, read our guide to sustainable travel.

Specialist Support For Travel Agents and Tour Operators

Your customers should have total peace of mind when booking trips or packages from you. If something goes wrong with one of your trips, we can help you ensure that you and your customers are covered for any resulting claims.

At James Hallam, we specialise in bespoke insurance services for travel agents and tour operators. Our tailored services can help you get the cover you need at a truly competitive price.

Find out more about our specialist insurance services for travel agents and tour operators.

Old antique books

Rare Books & Collectables: A Market for 2025 and Beyond

Rare Books & Collectables: A Market for 2025 and Beyond 1000 664 James Hallam

In a world ruled by screens, something surprising is happening: rare books are booming. As e-readers and digital platforms dominate, collectors are turning toward tangible, timeless works of literature and history. This revival isn’t just nostalgia, it is a recognition of the enduring power of physical books as both cultural artefacts and investment assets.

The digital paradox

The more we live in a digital age, the more we crave permanence. Digital files are fleeting, subject to updates, deletions, or obsolescence. A first edition of The Great Gatsby, by contrast, is both enduring and irreplaceable. The feel of the paper, the scent of old leather, the sight of a dust jacket that has survived a century. These are experiences technology cannot replicate.

Collectors know this, and the numbers prove it. The global rare book market is now estimated at $2 billion, and is projected to increase to $2.8 billion by 2033.

What is driving the market

Certain categories are leading the charge:

  • Modern First Editions: J.K. Rowling’s Harry Potter and the Philosopher’s Stone (1997), originally sold for £10.99, now commands upwards of £45,000. Recently an incredibly rare first edition of Tolkien’s The Hobbit sold at auction for £43,000.
  • Classic Literature: Early editions of Fitzgerald, Hemingway, Joyce, and Woolf are among the most reliable ‘blue-chip’ investments in the sector.
  • Manuscripts and Letters: Collectors are increasingly drawn to unique, personal artefacts – Austen’s correspondence, Wilde’s prison letters, Churchill’s wartime notes.
  • Emerging Collectables: Works by contemporary authors like Margaret Atwood, Salman Rushdie, and even collectible graphic novels such as Maus and Sandman are creating new categories of demand.

Beyond financial appreciation, rare books offer display value and cultural status. A carefully curated shelf can be as much a statement piece as fine art.

The responsibilities of collecting

As with silver, collecting rare books requires care and expertise. Authentication is critical -first editions can hinge on tiny details like misprints or publisher identifiers. Condition is equally important. A dust jacket can account for as much as 80% of a 20th-century book’s value, making preservation vital.

Books must be stored in controlled environments with stable temperature and humidity. Protection against light, pests, and pollutants is essential, as is professional conservation when restoration is needed.

Serious collectors must think about risk management. Specialised insurance policies, professional appraisals, and secure storage facilities are integral to protecting collections that can easily be worth tens of thousands.

Looking to the future

The rare book market is set to evolve in fascinating ways:

  • Demographics: Millennials and Gen Z collectors are increasingly drawn to physical authenticity. They are also broadening the scope of what is valued, placing greater emphasis on diverse voices, women authors, and global literature.
  • Technology: Far from replacing rare books, digital tools are enhancing the market. Online auction platforms, bibliographic databases, and even AI-powered analysis are making it easier to verify, trade, and value collections.
  • Institutions and Investors: Universities, museums, and private foundations are aggressively pursuing acquisitions, while wealthy individuals are increasingly treating books as part of a diversified investment portfolio.

Why collectors keep coming back

Rare books are more than financial assets. They are physical connections to history, creativity, and human thought. Whether it is a medieval manuscript, a Shakespeare folio, or a first edition of To Kill a Mockingbird, these objects embody our cultural heritage.

For investors, they also represent diversification. An asset class largely uncorrelated with traditional markets. But for collectors, the real return is something deeper: the joy of holding history in your hands.

At James Hallam, we understand that rare books are more than possessions. They are legacies. Our specialised insurance solutions protect these treasures ensuring that whether you own a single beloved volume or a comprehensive collection, your books will endure for generations to come.

Get in touch for help and advice

If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.
You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk

Scotch whiskey bottle

Whisky as an Investment – Collecting the Water of Life

Whisky as an Investment – Collecting the Water of Life 1000 663 James Hallam

For centuries, whisky has been celebrated as a drink to savour, a glass shared with friends, a marker of special occasions. But in recent years, it has become something more: an investment class in its own right. Rare bottles and vintage casks now sell for six-figure sums, and investors are increasingly treating whisky as seriously as fine art, classic cars, or Bordeaux wine.

From dram to asset

The shift didn’t happen overnight. In the 1960s and 70s, wealthy individuals began quietly purchasing casks for private enjoyment. By the 1990s, collectors were turning their attention to bottles from distilleries that had long since closed, like Brora or Port Ellen. When Japanese whiskies such as Hanyu and Yamazaki burst onto the scene in the early 2000s, the market began to take global shape.

Fast forward to today, and whisky has fully crossed into investment territory. Dedicated auction houses run specialist sales, investment funds now offer whisky portfolios, and global indices track the market’s performance. In the past decade alone, whisky prices have grown at rates of 15–20% annually, putting the market’s global value at around £10 billion.

What drives value

Like any alternative asset, whisky’s value depends on scarcity, quality, and story. Some of the most important drivers are:

  • Closed distilleries. Bottles from Port Ellen or Brora, long since shuttered, command extraordinary premiums.
  • Age and maturity. The longer the whisky rests in cask, the rarer and more valuable it becomes.
  • Critical acclaim. Glowing reviews from respected publications can elevate bottles into collector territory.
  • Packaging and provenance. Original boxes, intact labels, and certificates make a tangible difference to value.

Global tastes, global markets

One of the most fascinating aspects of whisky investment is how preferences vary across the world:

  • Scotland. Macallan continues to set records, while Islay’s peated whiskies inspire cult-like devotion.
  • Japan. Yamazaki and Hanyu dominate headlines, with boutique producers like Chichibu becoming instant collector favourites.
  • Emerging regions. From American bourbon to Irish single pot stills, and newer entrants in Taiwan, India and Australia, global expansion is fuelling new opportunities.

How whisky performs

The numbers speak volumes. The Rare Whisky Icon Index has risen nearly 500% since 2008, outperforming the FTSE 100, fine wine, and even classic cars. Japanese whisky has been the standout, showing almost 600% growth over the same period. Importantly, whisky’s correlation with traditional assets is low, making it a powerful tool for diversification.

Of course, performance has not been without bumps. During the 2008 financial crisis and again in the early months of the COVID-19 pandemic, prices dipped. But both times the market recovered swiftly, reinforcing whisky’s reputation for resilience.

More than a drink

What makes whisky unique as an investment is that it combines craftsmanship, heritage, and culture in a way few assets can. Each bottle tells a story of a place, a distillery, sometimes even a single cask and collectors aren’t just buying liquid in a glass, but a piece of history.

The water of life has always carried meaning. Today, it carries financial weight too. For those willing to look beyond traditional assets, whisky may prove not just a pleasure to drink, but a portfolio’s secret ingredient.

Get in touch for help and advice

If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.
You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk

Original Hermes Birkin Bag, 2025 Credit: Lev Radin/Alamy News Live

Birkin No.1 – The Birth of a Cultural Icon

Birkin No.1 – The Birth of a Cultural Icon 1000 719 James Hallam

When Sotheby’s sold Jane Birkin’s own Hermès Birkin bag in 2025, it wasn’t just another high-profile auction. It was history. The original Birkin bag achieved a record-breaking £1.8 million. For collectors, it was the ultimate symbol of fashion crossing the line from accessory to blue-chip asset.

A bag born from chance

The Birkin’s origin story is one of those rare fashion legends that feels almost too good to be true. In 1983, Jane Birkin found herself on a flight from Paris to London, seated next to Jean-Louis Dumas, then CEO of Hermès. Frustrated with her handbag’s lack of practicality, she confessed her wish for something more functional yet elegant. Dumas listened. Within a year, the Birkin was born.

That first version was a 35cm bag, crafted in natural leather with palladium hardware, its spacious interior making it as useful as it was beautiful. Jane carried it everywhere — to film premieres, markets, even on casual errands. Over time it developed the patina and wear that only comes from a life truly lived, making it even more fascinating to collectors.

From utility to investment

What started as a practical handbag evolved into the most coveted accessory in the world. Hermès played a key role in shaping its mystique. By limiting production, training only select artisans, and allowing only a handful of clients access each year, the Birkin became synonymous with exclusivity. Waiting lists stretched for years.

Celebrity culture amplified the allure. Victoria Beckham famously built a collection of over 100 Birkins, while Kim Kardashian’s posts showcasing rare versions reached millions. The bag became a fixture in popular culture, appearing on red carpets and even scripted into “Sex and the City.”

But beyond the glamour, the numbers speak for themselves. Studies have shown Birkins appreciating at an average annual rate of more than 12% – outperforming gold, stocks, and fine art at times. Rare models, especially those in exotic leathers or unusual colours, have sold for hundreds of thousands of pounds.

What drives value

Not every Birkin is destined for seven figures. Professional valuers look at a mix of factors:

  • Size – the smaller 25cm models often command the highest premiums.
  • Leather – cocodile, ostrich, and alligator add significant multiples to value.
  • Colour – neutrals like black and tan are highly liquid, while rare shades such as Rose Tyrien carry hefty premiums.
  • Condition – a store-fresh Birkin can fetch double one with heavy wear.

The no.1 sale – a market milestone

When Jane Birkin’s own bag came to auction, it was always going to draw attention. Provenance matters in luxury, and this was the genesis piece of an entire collecting category. Estimated at £800,000 – £1.2 million, it soared to £1.8 million after a tense 12-minute bidding war with international buyers on the line.

For the market, the sale did more than set a record. It validated what collectors and investors already knew: the Birkin is not just a handbag, it is an asset class.

Looking ahead

The Birkin market continues to evolve, shaped by:

  • New generations of collectors, particularly Millennials and Gen Z, who view Birkins as investments first.
  • Digital innovation, from blockchain certificates to AI-driven valuation platforms.
  • Global demand, with Asia and the Middle East emerging as particularly influential markets.

Jane Birkin’s £1.8 million sale proved the handbag’s dual role as cultural icon and financial instrument. For discerning collectors, the real question now isn’t whether a Birkin is worth investing in – it’s how it fits into the portfolio of the future.

Get in touch for help and advice

If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.
You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk

Dedicated Claims Advocacy That Makes the Difference

Dedicated Claims Advocacy That Makes the Difference 1000 667 James Hallam

When life takes an unexpected turn, the true test of your insurance is not in the policy – it is in the claims service that stands behind it. At James Hallam Private Clients, claims handling is not outsourced or left as an afterthought. Our in-house team is built into the very heart of what we do, making up around 10% of our workforce. That is a scale and level of specialism that sets us apart from brokers without a dedicated claims function.

A specialist claims function built around you

  • Not an add-on: Our claims team is a core part of our model, not an optional extra.
  • Deep insurer relationships: Decades of collective experience and direct contacts with senior underwriters mean we can escalate matters quickly.
  • True partnership with brokers: Your Private Client Executive can focus on placing and protecting your cover, knowing we will stand shoulder to shoulder with you when things go wrong.

Working hand in hand with our brokers

Our claims team does not just manage paperwork – we partner directly with our Private Client brokers to secure the best outcomes.

Take a recent high-value loss (anonymised here). The claim was complicated by a late notification, which could easily have prejudiced the insurer’s position. Our claims team maintained regular contact with the client, ‘fighting their corner’. We managed to increase the settlement offer on one significant item and continue to press on another. Crucially, we worked with the placing broker – who leveraged their underwriter relationships – to push for a better overall settlement. That seamless collaboration is only possible when your broker has a dedicated, specialist claims team working side-by-side.

The breadth of claims we manage

From a collapsed drain claim settled at just £172 to major storm-related water ingress exceeding £125,000, through to fires, jewellery thefts, and liability incidents, the Private Clients claims team at James Hallam is trusted to manage a uniquely varied portfolio. Each case, large or small, gets the same meticulous attention.

Why a dedicated claims function matters

Many brokers stop at placing cover and simply pass claims back to the insurer. At James Hallam, we know that is where clients need us most. Our dedicated Private Client Claims Team offers a true in-house advocacy service, making the difference between a frustrating process and a positive resolution.

Here is how that plays out in practice:

  • Faster turnaround: we do not sit back and wait for updates. Our handlers pick up the phone to loss adjusters and underwriters, pushing for action when claims risk stalling.
  • Clear communication – insurance jargon can feel impenetrable. We break down exclusions, limits, and technical wording into plain English.
  • Evidence collation & preparation- clients often do not know what level of detail insurers require. We step in to gather valuations, photos, invoices and timelines, formatting them into professional evidence packs and where possible fielding questions and requests without having to trouble the client. In a six-figure jewellery theft, this preparation meant the loss adjuster could validate the claim quickly, avoiding weeks of back-and-forth.
  • Shielding clients in liability claims – when third parties are involved, clients can feel vulnerable. Our team guides in the appropriate responses and communications to third parties, liaising with solicitors, and protecting our clients from direct confrontation.
  • Uninsured loss recovery – if a loss which is not your fault falls within your excess, we can help you in preparing and presenting a claim to the responsible party.
  • Leveraging broker-insurer relationships – that is how we have increased settlement offers, persuaded insurers to accept client-preferred suppliers, and turned ‘no’ into ‘yes’.
  • Personal advocacy, every step – we are relentless advocates, ensuring our clients feel supported and never alone during the claims process.

Meet the team behind the advocacy

The team combines technical expertise with empathy and persistence, ensuring clients feel supported at every stage.

Savannah Armitage, Team Leader (Ipswich): Chartered Insurance Institute and BDMA qualified, Savannah is the principal handler for Private Client claims. With extensive experience across liability, property and motor, she has managed major losses involving high-value property, artwork, jewellery and international assets.

 

 

Jenna Warman (London): Based close to our London Private Client team, Jenna brings extensive property loss expertise and London Market experience, with a strong advocacy background in negotiating with insurers and loss adjusters.

 

 

Amelia Collings (Ipswich): The first of our in-house Claims Academy, she is progressing along the CILA route. Despite her early career stage, she has already delivered fantastic results for clients, including securing significantly enhanced settlements.

 

 

 

Real success stories – how we add value

We see a huge range of claims – from lost jewellery items to major fire and storm damage losses, through to complex liability disputes.

  • High-value jewellery theft: A client’s collection worth six figures was stolen in a targeted burglary. By coordinating valuations, pushing for recognition of sentimental value and ensuring their chosen jeweller was accepted by insurers, we secured a settlement of over £109,000 paid directly to their preferred supplier.
  • Bracelet loss: An insurer initially proposed £8,000 based on valuation. We fought for market comparable, obtained a specialist quote, and secured a cash settlement of £18,900 – more than double the starting offer.
  • International property fire: When a dehumidifier caused fire and smoke damage abroad, we worked across markets and jurisdictions to keep the claim moving. We coordinated with overseas adjusters, chased building insurers, and pushed through delays until a £46,000+ settlement was agreed.
  • Third-party liability: A gate collapsed onto a passing vehicle, exposing our client to a potential liability claim. We immediately stepped in to shield the client from direct correspondence, took control of communications with the injured party’s representatives, and ensured liability was properly investigated and defended.

That is the James Hallam difference – dedicated claims specialists, embedded within Private Clients, ensuring our brokers can focus on what they do best while our clients receive the very best in claims advocacy.

wasps nest

Pest Prevention and Protection: Safeguarding Your High-Value Properties

Pest Prevention and Protection: Safeguarding Your High-Value Properties 1000 667 James Hallam

When we think of risks to our home we may think of fire, flood, or theft. Yet one of the most overlooked threats comes from something much smaller but no less damaging: pests. From mice chewing through wiring in heritage properties to wood-boring insects weakening period timber beams, infestations can cause significant financial, health, and reputational harm if they aren’t dealt with quickly.

In this article we look at why pest prevention matters for your valuable assets, the signs to watch for, and the practical steps you can take to keep your property safe, pest-free, and protected.

Or you can view our brochure on here: Pest Prevention and Protection.

The hidden costs of pests in properties

It is easy to underestimate how much impact a few pests can have on your property, but once they have made themselves at home, the costs can mount quickly and reach substantial sums. Rats and mice gnaw electrical wiring raising fire risks that could result in losses of hundreds of thousands of pounds, while woodworm and other beetles can weaken original timber floors, period furniture, and heritage building elements worth significant amounts. Beyond structural concerns, rodents spread diseases like leptospirosis, cockroaches are linked to asthma and allergies, and even bedbugs and fleas can trigger secondary infections that create health risks for occupants.

Why winter is a critical season for premium properties

Although pests can appear year-round, autumn and winter bring extra risks. As temperatures fall, rodents, spiders, and insects seek warmth indoors. Lofts, garages, and wall cavities make perfect shelters.

For owners of country houses and estates, this means being extra vigilant when the cold sets in. Seal gaps, store food securely, and keep clutter to a minimum. For landlords, seasonal inspections or even a professional pest control contract, are well worth the investment to protect valuable assets.

Pest problems signs in your property

Here are some of the most common signs to look out for:

  • Bees ans wasps: increased number of bees and wasps in a specific area, visible entry points such as holes or cracks in structures, and the presence of buzzing sounds.
  • Rodents: droppings in cupboards, gnawed food packaging, scratching at night.
  • Insects: trails of ants in kitchens, clusters of small holes in timber, or moth damage to fabrics and furnishings.
  • Spiders and silverfish: usually found in damp or undisturbed areas like lofts, wine cellars, or basements.
  • Moths: tiny holes in clothing, textiles, or carpets, often with webbing or larvae nearby.

Make it a habit to check storage areas, lofts, and less-used corners regularly, especially in winter. For larger properties or multiple holdings, consider professional inspection services.

Proactive steps to reduce your risk

  • Seal entry points: block gaps around doors, windows, pipes, and rooflines – particularly important in period properties with traditional construction methods.
  • Stay clean and tidy: store food in sealed containers, clear up crumbs quickly, and take rubbish out regularly.
  • Control moisture: pests love damp conditions – fix leaks and use dehumidifiers in basements, wine cellars, and period buildings prone to moisture issues.
  • Schedule regular checks: keep an eye on lofts, garages, cellars, and outbuildings. For multiple properties, consider systematic inspection schedules.
  • Call in the experts: for serious infestations, a professional pest control service with experience in high-end properties is the safest solution.

Taking action now to protect your home

Pest prevention can make a significant difference to your safety, finances, and peace of mind. A clean, pest-free home is healthier, easier to insure, and more enjoyable to live in – while maintaining its value.

By staying proactive – sealing gaps, keeping food secure, reducing clutter, and scheduling inspections – you will be protecting your home from avoidable risks.

Get in touch for help and advice

If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.
You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk