Claims ‘How To’ Guides

Trust leads to more trust

James Hallam is an independent Lloyd’s broker with a dedicated team of experienced insurance professionals who care about protecting your business.

Trust leads to more trust

James Hallam is an independent Lloyd’s broker with a dedicated team of experienced insurance professionals who care about protecting your business.

Claims ‘How To’ Guides

If you need to make a claim and do not know what to do or expect, take a look at our guides which are designed to help you through some common claims scenarios.

If you need to speak with someone, phone your usual claims contact or call us on 0203 002 9840 and one of our team will be pleased to help.

If you need to notify us about a new claim please complete the form below:

New Claim Notification

Our Guides

Motor Theft
Motor Vehicle Theft Guide
Claims Form
Motor Accident
motor claims
Motor Accident Guide
Claims Form
Motor Total Loss
Motor Total Loss Guide
Claims Form
Escape of Water
Escape of Water Guide
Claims Form
Accidental Damage
Accidental Damage Guide
Claims Form
Property Fire
Property Fire Guide
Claims Form
Property Subsidence
Property Subsidence Guide
Claims Form
Property Theft
Property Theft Guide
Claims Form
Public Liability
Public Liability Guide
Claims Form
Employers Liability
employers liability
Employers Liability Guide
Claims Form
Storm Damage
Storm Damage Guide
Claims Form
Professional Indemnity
Professional Indemnity Guide

What to do in the event of a claim

  • Travel

    1. In the event of an incident overseas, requiring urgent immediate assistance, contact your Insurer’s emergency helpline, detailed in your policy
    2. Do not admit liability
    3. Forward any correspondence from third parties to us as unacknowledged
    4. Complete an internal incident/accident report
    5. Obtain photos of the area the alleged incident took place
    6. Retain any relevant CCTV footage
    7. If the incident involves a third party, such as a coach provider, obtain any other insurance details
    8. All claims involving riot, malicious damage, loss and theft must be reported to the police

  • Marine Stock Throughput

    1. All claims involving riot, malicious damage and theft must be reported to the police
    2. Loss or damage must be reported to the carriers immediately in writing, to protect your rights of recovery, or partial recovery under the carriage or storage contract terms

  • Directors and Officers Liability

    1. Any claims or circumstances that may give rise to a claim must be reported to insurers immediately
    2. Do not admit liability
We are here to help you.
Phone your usual claims contact or call us on 0203 002 9840.

Other business solutions

Corporate

SME

Real Estate & Construction

Event sector

Hospitality & Travel

Healthcare & Protection

Marine

Public sector

Professional risks

ProMed

Risk management

International business

Local council

Vehicle dismantlers

Latest Insights

Commercial Property Risk Assessments For Insurance Renewal: Step-by-Step 1000 667 James Hallam

Commercial Property Risk Assessments For Insurance Renewal: Step-by-Step

When the time comes to renew your commercial property insurance, it pays to undertake a risk assessment of your property.…

read more
How To Value Vintage Clothing For Vintage Shops 1000 667 James Hallam

How To Value Vintage Clothing For Vintage Shops

If you run a vintage clothes shop, or a general second hand shop that sells vintage clothes among other goods,…

read more
How To Protect Your Business From Extreme Weather Events 1000 781 James Hallam

How To Protect Your Business From Extreme Weather Events

In recent years, the UK has faced heatwaves, floods, and a number of severe storms. In this post we will…

read more
Start Typing