Claims ‘How To’ Guides

Trust leads to more trust

James Hallam is an independent Lloyd’s broker with a dedicated team of experienced insurance professionals who care about protecting your business.

Trust leads to more trust

James Hallam is an independent Lloyd’s broker with a dedicated team of experienced insurance professionals who care about protecting your business.

Claims ‘How To’ Guides

If you need to make a claim and do not know what to do or expect, take a look at our guides which are designed to help you through some common claims scenarios.

If you need to speak with someone, phone your usual claims contact or call us on 0203 002 9840 and one of our team will be pleased to help.

Our Guides

motor claims

Motor Accident Claims

Motor Theft Claims

Motor Total Loss

Property Escape of Water

Property Accidental Damage

Property Fire

Property Subsidence

Property Theft

Public Liability Claims

employers liability

Employers Liability Claims

What to do in the event of a claim

  • Travel

    1. In the event of an incident overseas, requiring urgent immediate assistance, contact your Insurer’s emergency helpline, detailed in your policy
    2. Do not admit liability
    3. Forward any correspondence from third parties to us as unacknowledged
    4. Complete an internal incident/accident report
    5. Obtain photos of the area the alleged incident took place
    6. Retain any relevant CCTV footage
    7. If the incident involves a third party, such as a coach provider, obtain any other insurance details
    8. All claims involving riot, malicious damage, loss and theft must be reported to the police

  • Marine Stock Throughput

    1. All claims involving riot, malicious damage and theft must be reported to the police
    2. Loss or damage must be reported to the carriers immediately in writing, to protect your rights of recovery, or partial recovery under the carriage or storage contract terms

  • Directors and Officers Liability

    1. Any claims or circumstances that may give rise to a claim must be reported to insurers immediately
    2. Do not admit liability

  • Professional Indemnity

    1. Any claims or circumstances that may give rise to a claim must be reported to insurers immediately
    2. Do not admit liability
We are here to help you.
Phone your usual claims contact or call us on 0203 002 9840.

Other business solutions

Corporate

SME

Real Estate & Construction

Event sector

Hospitality & Travel

Healthcare & Protection

Marine

Public sector

Professional risks

ProMed

Risk management

International business

Sport

Local council

Vehicle dismantlers

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