Insights

Finding the Key to Schemes Innovation. Graham Whyatt discusses with Insurance Times
Finding the Key to Schemes Innovation. Graham Whyatt discusses with Insurance Times 1920 1280 James Hallam

Graham Whyatt, our group head of affinity & SME here at James Hallam, recently talked with Insurance times, concerning ‘Finding the key to schemes innovation’. He was one of six scheme specialists looking at the core requirements.

Click here to read the full story

Cyber Security and Fraud in Travel
Cyber Security and Fraud in Travel 1920 1280 James Hallam

James Hallam to support ABTA’s Cyber Security and Fraud in Travel Seminar – Key James Hallam partners and clients receive a discount to attend

Andy Bugby (Lead Underwriter – Financial Risks, RSA) will be speaking at ABTA’s Cyber Security and Fraud in Travel seminar on behalf of James Hallam Travel and Tour and Touchstone Underwriting Limited, which will take place on 20 June 2018.

Click here to find out more

Bank Of England Networking Breakfast
Bank Of England Networking Breakfast 1920 1280 James Hallam

ames Hallam Watford Branch were proud to sponsor the Bank of England Networking Breakfast at Moor Park Mansion on 15th May 2018. 　

Alex Golledge from the Bank of England addressed a group of about 50 business owners and financial professionals. Alex gave an insight into the Bank’s current thinking, its approach to setting interest rates and some of the factors that have influenced recent decisions to leave this unchanged. He also provided some historical economic analysis and broad predictions for the UK economy. Anecdotally, it was interesting to see his graph with the base rate fluctuation over the last 350 years, as it didn’t move from 4% for about 200 of these! 　

It was a really well attended and enjoyable event, in very impressive surroundings, organised by the Watford Chamber of Commerce. The Chamber also used the event to introduce their new CEO, Chris Luff, who we are looking forward to working closely with in the future.

The Hospitality Industry’s Pantomime
The Hospitality Industry’s Pantomime 1200 900 James Hallam

It was a proud moment for the James Hallam team on Wednesday evening, as they hit the West End and attended the Hospitality industry’s pantomime ‘Aladdin’; raising money for the Springboard charity. Many of the London team attended the performance to show their support for the cast and charity.  To their surprise,  James Hallam Hospitality and Leisure even made an appearance in the panto…

Credit Insurance Update
Credit Insurance Update 1920 1280 James Hallam

Protect your debt list; the possibility of another high profile insolvency is real.

Bedbugs Infestation Cancels Flight
Bedbugs Infestation Cancels Flight 1920 1280 James Hallam

As British Airways has found to its cost, an infestation of bedbugs can ground its aircraft but more importantly if left unresolved, it can inflict serious reputational damage.

Airlines, like hotels are at particular risk and whilst it is impossible to eliminate these risks completely, it is possible through careful and swift management, to contain and minimise any outbreak and limit any financial and reputational damage.

As specialist insurance brokers to the Hospitality & Leisure, we at James Hallam understand how your business works but unlike other brokers our ‘risk management’ programme is proactive, continuous and collaborative.

Working with our clients we are continually raising standards and equipping them with the knowledge and confidence to recognise the risks and associated costs with not acting decisively when managing a crisis.

Had British Airways taken the appropriate steps when the incidents first appeared, including deep forensic cleaning, the risk subsequent outbreaks would have been minimised and the media feeding frenzy avoided.

By working with James Hallam and signing up to the Gauntlet Package to achieve best practice, we keep premiums competitive and thankfully incidents rare. If a crisis were to occur, our strong and proactive leadership to implement a resilience strategy quickly, is why James Hallam is the Broker of Choice.

For more information about James Hallam Hospitality & Leisure or our Gauntlet Insurance Package, please call David Noble on 020 7977 7856 or email david.noble@jameshallam.co.uk.

Marcus Rennick discusses ‘High Net Worth’ with Insurance Age
Marcus Rennick discusses ‘High Net Worth’ with Insurance Age 1920 1280 James Hallam

Our Head of Estates and Private Clients, Marcus Rennick, discussed ‘In-depth – High net worth’ with Insurance age…

High net worth customers demand the very best in service. Sam Barrett explains what brokers must do to meet private client requirements.

High net worth (HNW) clients have high expectations when it comes to the service they receive. To meet these expectations, brokers must ensure they have a good understanding of their customers and their needs.

“You’re protecting their lifestyle so it is essential you understand what they do and what’s important to them,” says Joan Sell, private client manager at The Clear Group. “You can then use your insurance expertise to build the right cover for them”.

Expert service

As well as understanding the individual and his or her needs, Marcus Rennick, head of estates and private clients at James Hallam, says there needs to be a much more joined up service in the HNW market.

“You need to engage with other professionals such as tax advisers, security advisers and lawyers to provide a client centric solution,” he explains. “You can’t approach this type of business from the perspective of an insurance broker looking to sell a policy; you have to look outside the box.”

Click here to continue reading the story on Insurance Age

Arnold Fisher becomes James Hallam Travel and Tour
Arnold Fisher becomes James Hallam Travel and Tour 1920 1280 James Hallam

Arnold Fisher became James Hallam Travel and Tour  at The ABTA Travel Convention which took place in the Azores. The Next Chapter was felt to be an appropriate theme for the re-launch of an already established brand.

The official re-launch took place at the Cyber Security and Protection of Data seminar, where Vito Sepe Senior Account Director presented details of their new Cyber and Crime product.

Laundry Fires: Causes and Prevention’s
Laundry Fires: Causes and Prevention’s 1024 683 James Hallam

For those who have businesses in the hospitality or leisure industry, the amount of laundry that is generated can be staggering. Whether you have a restaurant, gym, hotel, organise events or another type of hospitality, there are many considerations that you should be making when it comes to laundry; where to store it when it is both soiled and clean, who will clean it and how, as well as quality control and many other factors.

Preventing laundry fires

One thing that many managers or owners often overlook is reducing the possibility of laundry fires. We are finding that laundry fires are becoming increasingly commonplace in the leisure and hospitality industry and can cause up to thousands of pounds in damages to both property and assets as well as the potential for injury or even death of staff and guests.

This is why the possibility of laundry fires cannot be overlooked. Businesses need to be aware of how to reduce the risk of one occurring in their establishment.

What causes a laundry fire?

Laundry fires are most often caused by the reaction of chemicals and oil with heat. When heat rises through a pile of laundry, it can react with oils or other substances on other pieces of laundry such as aprons, tea towels, table cloths or napkins and cause spontaneous combustion. This means that restaurants and hotels are at greater risk of laundry fires than many other businesses.

How to prevent laundry fires

Whilst it is virtually impossible to completely take out the risk of a laundry fire in an establishment which uses linen, there are several steps that can be taken to help to reduce the risk:

  • Wash cotton laundry at the right temperature by checking the ideal temperature for each fabric and washing each one accordingly. This not only means that the fabric will last longer and look great for longer but also reduces the risk of a laundry fire occurring.
  • Use the cool-down cycle of the dryer to ensure that all of the linen and fabric is cool when it leaves the dryer thus helping to prevent the transfer of heat and ultimately the risk of fire.
  • Avoid leaving your laundry in large stacks or piles as this is where the heat can easily transfer and then combine with oils and other substances which can cause a fire.
  • Avoid leaving damp items in a warm or hot dryer as this can trap the heat and make a fire more likely.
  • Once your laundry is dried, allow time for the heat to evaporate before you fold or store it. By ensuring that your laundry is completely cooled you cut the chance of a laundry fire.
  • Once that the drying cycle is finished never leave large loads inside the dryer. Get the laundry out as quickly as possible and air it so that it cools down straight away, therefore reducing the risk of the transfer of heat that can cause laundry fires.

The steps that you can take to reduce the chance of laundry fires are straightforward and logical but are often overlooked. By being aware of potential issues, hospitality managers or establishment owners can reduce the risks of a laundry fire.

Our experience in the hospitality industry is a valuable resource when we are helping businesses to secure the right insurance for them. If you work in the leisure or hospitality industry and are looking for more information about the prevention of laundry fires or help with your insurance policies, why not get in touch with us today for more information about how we can help you.

Gastroenteritis – Strikes at the heart of IAAF World Athletes Championships
Gastroenteritis – Strikes at the heart of IAAF World Athletes Championships 1920 1281 James Hallam

A major outbreak of gastroenteritis has laid low some of the world’s best athletes participating in this year’s IAAF championship held in London.

Regrettably, this outbreak has already resulted in some of the athletes missing out on what could be have been the pinnacle of their careers with potentially far reaching consequences that will last long after the competition closes.

Whist the precise source remains a mystery, the hospitality sector is bracing itself for the inevitable backlash.

During a busy service, it’s not always easy for chefs or servers to drop their responsibilities and find soap and water and wash their hands, yet these simple procedures can dramatically reduce the chances of an outbreak of the norovirus or gastroenteritis.   

Gastroenteritis and the Norovirus- sometimes referred to as the vomiting bug is more common than you might think with almost one million Brits affected every year. This year outbreaks have risen to their highest level since 2011 with Wahaca’s closure of fourteen of its restaurants being the most high-profile casualty.

As specialists brokers within the Hospitality sector, we at James Hallam are acutely aware of the financial and reputational consequences of such an outbreak and the potential health implications for any sufferers.

As Hospitality & Insurance specialist brokers we know the dangers, and unlike other polices on the market our Gauntlet package contains as standard, cover for loss of income and public liability for the Norovirus ,Gastroenteritis and Legionella. 

Whilst we at James Hallam mitigate against a worst-case scenario we work tirelessly with our clients to minimise the risks. Our philosophy is to work with our clients to build an understanding of risk, by advising our clients on best practice and by ensuring its implementation we keep premiums low and thankfully incidents rare.

In a crisis, you need strong and proactive leadership to implement a resilience strategy that

is based on tried and tested protocols- that’s why James Hallam is the Broker of Choice for the Hospitality Industry.

For more information about James Hallam Hospitality & Leisure and how we can help you avoid becoming just another media statistic please call David Noble on 020 7977 7856 / 07818 036566  david.noble@jameshallam.co.uk

James Hallam Hospitality and Leisure is a trading name of James Hallam Limited who are authorised and regulated by the Financial Conduct Authority.

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