The Motor Insurers’ Bureau (MIB) is transforming, moving its services to a new cloud-based platform called Navigate. Link here – Replatforming (mib.org.uk)
The first service to migrate is the Motor Insurance Database (MID), with all customer data moving to the new platform by 29 April 2024.
Important
From 22 April, the MIB will reach out to all policyholders who access the MID, sharing a link so you can set up your account on the new platform. To help prevent accessibility issues, please watch out for the email.
You will need to review and update your MID contact information immediately and those with inactive or locked MID user accounts will not receive a link.
Launch weekend
The migration takes place between Friday 26 and Sunday 28 April which means you will not be able to update records until the following Monday when you log onto the new platform.
Changes to user IDs
During the migration process, only one user ID per email address will be carried over, prioritised in alphabetical order. Users with multiple IDs will need to create new ones for additional users, each associated with a unique email address.
Support for your policyholders
To help prepare users for the transition, the MIB has created online training resources including videos and guides:
Policyholder Quick Start Guide
Policyholder User Guide
If you have any questions, please speak to your usual James Hallam contact.