Insights

Why Your Rosewood Furniture May Require Certification

Why Your Rosewood Furniture May Require Certification 700 515 James Hallam

Wood has been a primary material in furniture making for centuries, valued for its strength, beauty, and versatility. Different types of wood offer unique characteristics that enhance the style and durability of furniture, from the sturdy oak and walnut to the delicate and decorative mahogany. Among these, rosewood stands out as one of the most sought-after materials in luxury furniture making, known for its rich colour, intricate grain patterns, and exceptional strength. However, the use of rosewood in furniture now comes with regulations, making certification crucial for those looking to sell or insure rosewood pieces.

 Why is Rosewood So Desirable?

Rosewood, especially varieties like Brazilian rosewood (Dalbergia nigra) and Indian rosewood (Dalbergia latifolia), is revered for its deep, warm hues and distinctive grain patterns. These qualities make it a favourite choice for high-end furniture, musical instruments, and decorative items. Its durability also ensures that furniture made from rosewood can last for generations. This timeless appeal has driven demand, but overexploitation of rosewood forests has led to serious environmental concerns. 

Why Do You Need a Certificate for Rosewood Furniture?

Due to the overharvesting of rosewood, certain species have been added to the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) list. This international agreement regulates the trade of endangered species to prevent further depletion of these valuable natural resources. As a result, buying, selling, and insuring rosewood furniture can now require proper certification to prove that the wood was legally sourced.

For those who own rosewood furniture, this certification is essential. Without it, the sale or export of the item may be prohibited, and insurers may refuse to cover the piece. This certification verifies that the rosewood was either harvested before the CITES regulations came into effect or that it meets legal guidelines for sustainable sourcing.

Certification Matters for Collectors and Sellers

In today’s market, rosewood furniture continues to command high prices due to its rarity and beauty. However, collectors and sellers must be aware of the legal requirements surrounding its ownership. Without proper certification, attempting to sell rosewood pieces can lead to significant legal complications, especially when exporting to countries that strictly enforce CITES regulations. Additionally, the lack of certification can diminish the value of the piece and make it difficult to insure.

For insurers, certification provides confidence that the item being insured is compliant with international trade laws, reducing the risk of legal disputes or financial losses. In some cases, obtaining insurance for uncertified rosewood furniture may be impossible, as insurers are increasingly cautious of the risks involved in covering endangered species. 

Get in touch for help and advice

If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.
You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk

How to Secure Your Home and Car While on Winter Holiday

How to Secure Your Home and Car While on Winter Holiday 1920 1280 James Hallam

The winter holiday season is a time for relaxation and enjoyment, but it also brings an increased risk of burglary and vehicle theft if you are planning on going away. Ensuring your home and car are secure can give you peace of mind during your travels.

Here’s a concise guide on how to protect your property while you are on holiday this winter.

Securing Your Home

  1. Upgrade Your Security System

A robust security system is one of the most effective ways to deter burglars. Consider installing:

  • Monitored Intruder & Fire Alarms: These systems are monitored remotely, in real time, and can include direct contact with yourself as well as the police or fire brigade if necessary.
  • CCTV Cameras: Modern security cameras provide real-time monitoring and can be accessed from your smartphone. You can also opt for systems with motion detection, night vision and two way speaker points.
  1. Install Timers for Lights

Timers can give the impression that someone is home by automatically turning on lights at certain times. Set up timers for indoor lights, lamps, and even outdoor lights to mimic your usual activity patterns.

  1. Notify a Trusted Neighbour

Let a reliable neighbour know you will be away. They can keep an eye on your property, collect any post or packages, and alert you if anything unusual occurs. You might also ask them to park a car in your driveway to make it look like someone is home.

  1. Secure All Entry Points

Ensure that all doors and windows are locked securely before you leave. Reinforce weak points with additional locks or security bars if necessary. Don’t forget to check that any side gates and garden sheds are locked as well.

  1. Avoid Social Media Announcements

While it is tempting to share your holiday plans on social media, it can alert potential burglars that your home is vacant. Keep your travel plans private until you return and avoid posting real-time updates about your absence.

  1. Set Up a House-Sitter

If possible, arrange for a house-sitter to stay at your home while you are away. This provides an added layer of security and ensures your property is occupied, reducing the risk of burglary.

Securing Your Car 

  1. Park in a Safe Location

If you are leaving your car parked somewhere while you are away, choose a safe and secure location. Ideally, park in a secure garage or monitored parking facility.

  1. Remove Valuables

Before you leave, remove all valuables from your car. Items such as electronics, bags, and even loose change can attract thieves. Ensure that your car is free of any items that could tempt a potential thief.

  1. Lock Your Car

Always lock your car, even if it’s parked in a secure location. Check that all windows are fully closed and the doors are properly locked. If your car has an alarm system, make sure it is activated, and any vehicle tracking systems have a continued subscription.

Securing your home and car while you are on a winter holiday does not have to be a complicated process. By upgrading your security systems, using timers, notifying a neighbour, and taking steps to protect your car wherever it is parked, you can enjoy your holiday with peace of mind. A little preparation can go a long way in safeguarding your property against theft and ensuring a stress-free holiday season.

Finally, make sure that you have the right home and car insurance in place so you are covered should the worst happen.

Get in touch

If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.
You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk.

Preparing Your Home for Winter: Essential Steps to Stay Warm and Safe

Preparing Your Home for Winter: Essential Steps to Stay Warm and Safe 700 515 James Hallam

As the colder months approach, preparing your home for winter becomes essential to ensure your comfort and safety and to maintain energy efficiency. Winter weather can bring freezing temperatures, storms, and other hazards, so taking a few proactive steps now can help to protect your property and avoid costly repairs down the line.

How to Keep Your Home Warm and Safe in Winter

Here are some key tips to prepare your home for the winter season. 

  1. Inspect Your Heating System

One of the most important steps in preparing for winter is ensuring that your heating system is in good working order. Schedule a professional service to inspect and clean your furnace, boiler, or heat pump. Replacing filters regularly and checking thermostats can also improve efficiency. If your heating system is outdated, consider upgrading to a more energy-efficient model, which could save you on energy bills in the long run. Test your heating system before the weather turns too cold to ensure that any repair works required can be competed without too much inconvenience or discomfort.

  1. Insulate Your Home

Proper insulation is crucial for keeping your home warm and reducing energy costs during winter. Check for any gaps or cracks around windows, doors, and walls where warm air might escape. Use weatherstripping or caulk to seal these areas, and if necessary, add extra insulation in the attic and basement. Double-glazed windows can also help retain heat and prevent draughts.

  1. Clean and Maintain Gutters

Falling leaves and debris can clog gutters, leading to water backup and potential ice dams when temperatures drop. Make sure to clean your gutters thoroughly and check that they’re securely fastened. Properly functioning gutters will direct water away from your home, preventing leaks and potential damage to your roof and foundation.

  1. Protect Pipes from Freezing

Frozen pipes are a common problem in winter, and they can burst, causing significant water damage. Insulate exposed pipes in areas like basements and lofts. Know where your main water shut-off valve is in case of an emergency and consider installing a Leak Detection Device/Prevention system.

  1. Check Your Roof for Winter Damage

Winter storms can take a toll on your roof, so it’s important to inspect it before the season starts. Look for any loose or damaged tiles and have them repaired to prevent leaks. If your roof is old or showing significant wear, consider hiring a professional to inspect it and make any necessary repairs. Proper roof maintenance can help protect your home from heavy snow, ice, and water damage.

  1. Test Alarms and Detectors

Winter often means more time spent indoors, so it’s essential to ensure your smoke alarms and carbon monoxide detectors are functioning properly. Replace batteries if needed and test the devices to make sure they are working. If you have a fireplace or use a wood stove, cleaning the chimney and ensuring proper ventilation is critical for avoiding fire hazards and carbon monoxide build-up.

Ensure you have adequate home insurance

Your home insurance is also an essential part of ensuring your property is protected should the worst happen. If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.

You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk.

luxury car snow

Do You Need to Change to Winter Tyres in the UK?

Do You Need to Change to Winter Tyres in the UK? 800 450 James Hallam

As winter approaches, the question of whether to switch to winter tyres often comes up. In this post, we explore what they are and whether you need them. 

What are Winter Tyres?

Winter tyres are specifically designed to perform better in cold weather, snow, and icy conditions, thanks to their softer rubber compounds and deeper tread patterns. But is it necessary to switch to winter tyres in the UK?

Do I Need to Switch to Winter Tyres?

The answer depends on a few factors, including where you live, how often you drive, and the typical weather conditions in your area.

Weather Conditions in the UK

The UK has fairly mild winters compared to some European countries, but conditions can still vary significantly across regions. In areas like Scotland, Northern England, and rural locations, where winter often brings snow, frost, and icy roads, winter tyres can make a significant difference. These tyres provide better grip and handling in temperatures below 7°C, which is common in these areas during winter. They also offer improved braking distances on snowy or icy roads, making driving safer.

For drivers in southern or urban parts of the UK, where winter tends to be milder with more rain than snow, winter tyres may not be as essential. In these cases, well-maintained all-season tyres or standard tyres could suffice, especially if your car rarely faces extreme winter conditions.

Your Driving Habits

Your driving patterns are another important consideration when deciding whether to switch to winter tyres. If you frequently drive on rural, untreated roads in winter, winter tyres are highly recommended. Their design helps maintain traction on slippery roads, offering better control and reducing the risk of accidents.

For those who drive mostly in urban areas, where roads are gritted and salted regularly, winter tyres may not be necessary. However, they can still provide an extra level of safety during cold snaps or unexpected icy conditions.

Legal and Practical Considerations

In the UK, there is no legal requirement to fit winter tyres. However, if you travel to countries where winter tyres are mandatory, such as Germany or Austria, you will need them to comply with local regulations during the winter months. If you live in the UK but frequently travel to regions with harsher conditions during winter, winter tyres are a wise investment.

Can I Use Summer Tyres in Winter?

This will depend on the answers above in terms of where in the UK you live, what types of roads you drive on and whether you’re likely to leave the country at any point. An alternative is to consider all-season tyres. These tyres are designed to provide good performance throughout the year and offer a balance between summer and winter tyres. While they won’t perform as well as dedicated winter tyres in snow or ice, they can still offer improved safety over standard tyres during colder months.

Need advice on your car insurance requirements?

If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.
You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk

For tips on how to prepare your home for winter click here.

patek philippe

John Lennon’s Patek Philippe: The Importance of Knowing Your Jewellery’s True Value

John Lennon’s Patek Philippe: The Importance of Knowing Your Jewellery’s True Value 700 595 James Hallam

John Lennon’s Patek Philippe, an iconic timepiece worn by one of the most influential musicians in history, recently made headlines due to its remarkable value. More than just a luxury watch, it represents a piece of cultural history, deeply connected to Lennon’s life and legacy. This example highlights a key truth—jewellery and timepieces often carry value beyond what meets the eye. Understanding the true worth of your items, whether they are historical pieces or family heirlooms, is crucial for protecting and appreciating them fully.

How Much is John Lennon’s Patek Philippe Worth?

Bought for $25,000 in 1980, estimates are currently putting the watch’s value at anywhere between $10 and $40 million.

Why John Lennon’s Watch is So Valuable

Lennon’s Patek Philippe isn’t just a high-end watch—it’s a rare collector’s item, deeply intertwined with the legacy of The Beatles. Its value extends beyond its craftsmanship to include the cultural significance of its owner. When high-profile pieces like this are sold, they command incredible prices due to their provenance. This concept—where an item’s history adds to its financial value—applies not only to celebrity-owned items but also to your own jewellery.

Beyond Sentiment: The Importance of Knowing Your Jewellery’s Worth

While many people focus on the sentimental value of their jewellery, understanding its financial worth is equally important. Whether it’s a wedding ring or an inherited piece, the monetary value can often be much higher than you think, especially if the market for metals or gemstones has changed.

Take John Lennon’s watch as an example. Its value is far greater today due to its historical significance and the increasing interest from collectors. In the same way, the pieces in your own collection may have appreciated, and without regular appraisals, you could be underinsuring or undervaluing them.

How to Protect Your Jewellery Investments

Jewellery values fluctuate over time, and an item that was worth one price when first bought may now be worth much more. Many people unknowingly underinsure their valuables, often forgetting about hidden treasures in the attic, which can be a costly mistake if these items are lost, stolen, or damaged. Regular valuations ensure that you stay up to date with your jewellery’s market value, protecting your investment for the future.

How Important is Provenance in Value?

Provenance, or the story behind an item, plays a significant role in determining its worth. John Lennon’s Patek Philippe is valuable not just because of its materials but because it was worn by a music legend. Even for family heirlooms, knowing their history can enhance their market value, making them more than just sentimental keepsakes.

Whether you own a piece of cultural history or a family heirloom, knowing its true value is essential. Regular valuations help protect your investment, ensuring that you’re prepared in case of loss, and fully appreciating both the financial and emotional worth of your treasured items.

Get in touch

If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.
You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk

How to Avoid Underinsurance: Why Proper Cover is Essential for Your Home and Contents

How to Avoid Underinsurance: Why Proper Cover is Essential for Your Home and Contents 800 533 James Hallam

Underinsurance in home and contents insurance is a serious issue that many homeowners overlook, often without realising the risks until it’s too late.

What is Underinsurance?

Underinsurance occurs when the value of your property or possessions exceeds the cover in your insurance policy, leaving you under-protected in the event of a claim. For high-net-worth individuals with valuable homes and possessions, underinsurance can lead to significant financial losses.

Understanding how to calculate the right level of cover is crucial to ensure you’re fully protected.

Why Underinsurance is a Growing Problem

Many homeowners assume that the cover they initially purchased will suffice over time. However, the value of your home and possessions can change significantly as reported in an article by Ecclesiastical. Property values fluctuate, the cost of building materials rises, and homeowners often acquire new and valuable items without updating their policies. The result is a gap between what is covered and the actual replacement or reinstatement cost.

How to Calculate the Right Level of Home Insurance Cover

  1. Reinstatement Costs: Many homeowners are unsure on how to suitably insure their property, and some may use its market value rather than the cost to reinstate, which is a common cause of underinsurance. Reinstatement costs include factors like construction materials, labour, demolition and site clearance expenses as well as VAT, which can vary depending on location and inflation. Always ensure your policy reflects the full reinstatement cost of your home. If you are unsure, discuss this with your insurance broker and consider having your property surveyed.
  2. Contents Valuation: Accurately valuing your contents is essential. It’s easy to underestimate the value of personal items, especially when considering high-value items like jewellery, art, antiques, or bespoke furniture. Conduct an inventory of your possessions and update your policy to reflect any new purchases or acquisitions. Ensure that regular valuations are undertaken for valuable items such as jewellery and art.
  3. Specialised Items: High-net-worth individuals often own rare or unique items that may require specialised coverage. Standard insurance policies may not cover the full value of luxury watches, rare artworks, or vintage cars. In these cases, working with a specialist insurance provider to assess the true value of these items is essential.
  4. Regular Reviews: Your insurance coverage should not remain static. Regularly reviewing your policy ensures it keeps pace with changes in the value of your home, possessions, and even fluctuating market conditions.

How an Insurance Broker Can Help

Underinsurance is preventable, but it requires regular attention to the value of your property and possessions. Taking the time to accurately assess reinstatement costs, the value of your contents, and specialised items will give you peace of mind knowing that your home and everything within it is suitably protected. By working closely with James Hallam, you can ensure that your policy provides the right level of coverage, preventing any financial shortfalls in the event of a claim.

Get in Touch

If you have any concerns or queries on your insurance cover please don’t hesitate to speak to us.
You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk.

flooded homes

Protect your home from flood water

Protect your home from flood water 700 515 James Hallam

The UK has been hit by relentless heavy rain over the past week, causing widespread disruption and flooding concerns. Areas across England and Wales have seen record-breaking rainfall, with some regions experiencing over two months’ worth of rain in just a few days. Locations like Woburn in Bedfordshire, for example, recorded a staggering 147.4mm of rainfall, more than double their September average, leading to severe local flooding​.

The Met Office has issued multiple weather warnings, including amber alerts for heavy rain, particularly affecting the Midlands, East Anglia, and southern parts of the country. The combination of already saturated ground and further rainfall has heightened the risk of flash flooding, with significant disruptions expected to continue in the coming days. Towns and cities across the UK are bracing for the impact, and many homes and businesses are at risk​.

If you are in Scotland, stay informed on the latest flood warnings by checking updates from SEPA (Scottish Environment Protection Agency). Be prepared for flooding by knowing your flood risk, staying up to date with the current situation, and seeking advice on what actions to take when flooding is expected.

Reducing the Risk of Flooding to Your Home

With flooding a real threat, especially in areas already hit hard by the deluge, there are several steps we at James Hallam would recommend homeowners take to minimise damage to property and belongings:

  1. Move Valuables to Higher Ground: If flooding is imminent, move important items, such as electronics, documents, and sentimental belongings, upstairs or to a higher level in your home.
  2. Block Entry Points: Use towels or blankets to block gaps under doors and windows. If you have sandbags or flood boards, place them at doorways, air bricks, and other entry points.
  3. Shut Off Utilities: Turn off gas, electricity, and water at the mains if flooding is likely. This can prevent damage to systems and reduce the risk of electrical accidents.
  4. Clear Drains and Gutters: Ensure that external drains and gutters are free of debris to allow water to flow away from your property more effectively.
  5. Place Furniture on Blocks: Raise heavy furniture, like sofas or tables, onto bricks or blocks to prevent them from soaking up floodwater.
  6. Use Plastic Bags for Protection: Place important documents, clothing, and other valuables in waterproof plastic bags to keep them dry.

Protecting Your Car from Flood Damage

Cars are particularly vulnerable in heavy rain and flooding situations. Here’s how to safeguard your vehicle:

  1. Avoid Driving Through Floodwaters: It’s a common mistake to try to drive through waterlogged roads. Even just a foot of water can be enough to cause a car to float, risking both the vehicle and passengers.
  2. Move Your Car to Higher Ground: If flooding is forecast, park your car on higher ground, away from rivers or low-lying areas that could quickly flood.
  3. Seal Your Car: Ensure windows are fully closed, and doors are tightly shut if you’re forced to leave your car in a potentially flood-affected area. Water can quickly seep in and cause extensive damage to both the engine and the interior.
  4. Check Your Insurance Policy: Some car insurance policies include flood cover, but it’s always worth double-checking to ensure your car is fully protected against water damage. If your policy doesn’t cover floods, consider updating it.

What lies ahead

 The BBC is predicting more rain is on the way and authorities continue to stress caution. Keep updated with local flood alerts and avoid travelling through affected areas where possible. If you’re in a flood-prone area, stay prepared, take protective measures, and don’t hesitate to seek support when needed.

We’re here to support you

If you have been affected by the storms and flooding, you don’t have to navigate the recovery process alone. We are available to offer support during these difficult times. Whether you need to make a claim, what to check your cover or would like insurance advice, please get in touch.

You can call our London team on 0203 002 9859 or email pcl@jameshallam.co.uk.

What is Financial Failure Insurance for Tour Operators?

What is Financial Failure Insurance for Tour Operators? 800 466 James Hallam

This post is your essential introduction to financial failure insurance for tour operators. We will discuss what financial failure insurance is, how it works, and what it covers. We will also explore how you can ensure that you are fully covered for financial failure, and other risks.

For more information about your insurance obligations as a travel agent or tour operator, be sure to check our dedicated travel insurance hub.

What is Financial Failure Insurance?

Financial failure insurance is specialist cover for tour operators and travel agents. It provides a cost effective means of meeting your insolvency protection obligations, so you can comply with your ABTA or PTR requirements to put measures in place to protect their customers’ money in the event that your business ceases trading.

As part of their membership of the Association of British Travel Agents (ABTA), travel agents and tour operators have certain obligations concerning insolvency protection. The UK Package Travel Regulations (PTR) imposes similar obligations.

How Does Financial Failure Insurance Work?

In the unlikely event that you cease trading, you may not be able to refund customers for tours and packages they have previously booked with you. Financial failure insurance can provide your customers with a cash settlement, meaning that your customers will not lose any money.

This arrangement can also free up some cash flow for you, which may help your business to manage through periods of economic uncertainty.

Financial failure insurance works like any other policy, in that you pay a premium for your cover, either upfront or on a monthly basis. The premium you pay will vary depending on the nature of your business, the types of tours and packages you offer, and your risk level as a travel agent or tour operator.

Do I Need Financial Failure Insurance?

Under the 2018 Package Travel and Linked Travel Arrangement Legislations, it is against the law to sell travel packages without an appropriate level of insolvency protection in place. You can meet the requirements through entering into bonding arrangements as part of your ABTA membership. However, it can be a lot more cost-effective to instead invest in bespoke financial failure insurance cover.

How Much Does Financial Failure Insurance Cost?

If you purchase a financial failure insurance policy, the premium will be calculated based on your unique requirements and risk-profile. This means that you can expect exactly the level of cover you need at a price that meets your budget.

Dedicated financial failure insurance also provides greater peace of mind for your customers. If your customers know that their money will be safe, no matter what happens to your business, then they may be more likely to book with you.

How To Ensure You Are Fully Covered For Financial Failure, and Other Risks

The best way to ensure you are fully covered for all the risks you will face as a tour operator is through working with an insurance specialist who understands how you work, and what you need.

At James Hallam, we have provided dedicated insurance services for tour operators and travel agents for over 20 years. We have a thorough understanding of the unique risks businesses face in the fast-moving travel industry.

We will take the time to understand your business so we can tailor the best possible travel and tour insurance programme for you and your customers. This can include financial failure insurance, yet we will also advise on other insurance policies you may need to get truly comprehensive cover at the best price.

Find out more about our specialist travel industry insurance services.

What Insurance Do Property Developers Need?

What Insurance Do Property Developers Need? 800 500 James Hallam

Property developers need a diverse range of insurance products to cover the various different aspects of their projects.

In this post we will explore the insurance cover you need as a property developer to ensure you are adequately covered for all risks. We will also discuss the benefits of choosing owner controlled insurance programme (OCIP) for your property development business.

Essential Insurance For Property Developers

Property development insurance policies should include cover for:

  • Construction All Risks – Cover for physical loss or damage to the contract works, whether caused by fire, flood, or other incidents.
  • Delay In Start-Up – If your project takes longer than expected, your clients could lose revenue, and could make a claim against you. Delay in start-up insurance provides cover for any financial loss following such delays.
  • Third-Party Liability – Cover for any third-party property damage, or any third-party accidents or injuries, sustained as a result of your project.
  • Public Liability – Cover for any damage to public property, or any accidents or injuries sustained by members of the public, as a result of your project.
  • Existing Property – If the property development project is a renovation of an existing property, you will need cover for any damages caused to the existing structure stemming from your project.
  • Employer’s Liability – If you employ any staff, you have a legal requirement to get employer’s liability insurance, to cover your workers for any accidents or injuries they sustain on the job.

Additional Insurance Property Developers May Need

Depending on the nature of your project, you may need some additional cover. Specialist property developer insurance products include latent defects cover and rights of light cover. For example, if your project involves repairing a church in England or Wales, you may have a legal obligation to get chancel repair liability cover.

Why You Should An Choose Owner Controlled Insurance Programme (OCIP)

Some property developers allow contractors and other third parties to arrange the insurance cover for development projects. This is a risky approach, as there is no guarantee that you will get all the cover you need. The best way to ensure your project has adequate cover for all risks is with an owner controlled insurance programme (OCIP).

This essentially means that the property developer has full control over the policy and the associated costs. This way, you can guarantee that you will have full cover for every aspect of your project. On top of this, the added control means you can get exactly the cover you need at the best possible price. As well as avoiding the risk of underinsurance, you will also avoid paying extra for any unnecessary overlaps in premiums.

Finally, getting your insurance on an OCIP basis can result in more straightforward claims processes. Often, it means you will only have to make a single claim on a single policy, and any payments will be made directly to your business.

Talk To James Hallam About Your Property Developer Insurance Needs

James Hallam is an independent Lloyd’s broker with a dedicated team of experienced insurance professionals. We know that no two property development projects are ever quite the same, and we are committed to getting you the cover you need at a price you can afford.

Talk to us, and we can help you ensure you have enough cover to protect your project, at a truly competitive price. We will take the time to understand your risks so we can tailor a flexible property developer insurance package that offers full cover at outstanding value.

Get in touch for a free quote today.

How to Prevent Ticketing Fraud for Tour Operators

How to Prevent Ticketing Fraud for Tour Operators 800 533 James Hallam

Ticketing fraud is a growing threat for consumers, and for any business that includes events and experiences as part of travel and tour packages.

In this post we will explore what ticketing fraud is and explain why it is a problem for tour operators. We will also discuss some best practice guidelines that will help you protect your business and your customers against the risks of ticketing fraud.

For more information about your risk management obligations as a travel agent or tour operator, be sure to visit our dedicated travel insurance hub.

What is Ticketing Fraud?

Essentially, ticketing fraud is the practice of selling fake tickets for events or experiences. Fraudsters tend to target consumers with offers for tickets to major events, such as football games, festivals, or concerts.

Often, fraudsters will intentionally target events for which there was a high demand for tickets, but which have already sold out. People might be willing to pay any amount for tickets to such events. Yet with ticketing fraud, the tickets they buy may not actually exist.

How Much Does Ticketing Fraud Cost Consumers?

Action Fraud reports that ticket fraudsters rob their victims of up to £4 million a year.

Does Ticketing Fraud Affect Tour Operators?

Though ticket fraudsters are most likely to target individuals, tour operators may also fall victim to their scams. You may want to offer a travel package to an overseas concert or football game, for example. And in doing so, you will have to buy a ticket for the event in question. Or, you may book tickets for flights or other transport on your customers’ behalf.

What if the ticket you buy, which you will then offer to your customers, does not actually exist?

Why is Ticketing Fraud a Problem for Tour Operators?

Imagine offering your customers an unmissable experience as part of a travel or tour package. The customer shows up on the day of the experience, only to be told that their ticket is fake. It is not valid, and it never was.

Or worse, imagine if you sell a customer a ticket for a flight, or a different kind of travel connection, only for them to find that this ticket does not actually exist. This customer could then be stranded in a foreign country, miles away from anywhere.

Understandably, this customer will not be happy. But who do you think they will blame for the situation? The unscrupulous fraudster who sold the fake ticket to you? Or you, the apparently trustworthy tour operator who offered the fake ticket as part of a package?

Customers use tour operators because they take all of the stress and hassle out of making travel arrangements. They need to be able to trust that they are getting the best possible service from you. If anything serves to break this trust, it could be devastating for your reputation. Also, the customer may choose to take legal action against you, which could prove a lot more costly than a refund.

How Tour Operators Can Protect Against Ticketing Fraud

Various consumer rights resources offer numerous tips for staying resilient against the threat of ticketing fraud. While these guides are generally written for individual consumers, the general principles for avoiding ticketing fraud scams are the same for travel agents and tour operators:

  • Only ever use official channels to buy tickets. Ideally, you should work directly with venues, transport companies, and official tour promoters. This is the best way you can be sure that the tickets you buy, and which you will later offer to your customers, are genuine.
  • Look out for fake websites and emails. Be wary of spelling and grammatical errors in emails and on websites, and check website URLs for subtle signs that they might not be the site they claim to be – such as slight misspellings of brand names.
  • Make sure you are actually buying a ticket, rather than a promise of a ticket. This could be a physical ticket, with various watermarks and other signs to indicate that it is genuine. Or it could be a digital ticket with a QR code you can scan to check its authenticity. You should not expect your customers to collect their tickets from “representatives” outside venues.
  • Remember, if something appears too good to be true, then it probably is. Be wary of any individual or company claiming to have tickets for popular events that have already sold out. Also, be wary of anyone who appears to be offering a low price for an event, or a journey, that you know to cost significantly more. This may not be a bargain; it may literally be a steal.

Is Your Travel or Tourism Business Covered For Ticketing Scams?

Typically, Professional Indemnity cover specifically excludes claims arising from fraud.  However, there are dedicated commercial crime policies that provide protection against forgery of tickets and fraud.

At James Hallam, we have provided specialist insurance for tour operators and travel agents for over 20 years. We have a thorough understanding of the unique risks businesses face in the fast-moving travel industry.

We will take the time to understand your business so we can tailor the best possible travel and tour insurance programme for you and your customers. We can also advise on other insurance policies you may need to get truly comprehensive cover at the best price.

Find out more about our specialist travel industry insurance services.