Our commitment to you

Our objective as a claims team, is to provide a reliable and consistent claims service, and give support and assistance to our Clients when they need it the most. We have a vast amount of experience in all areas of claims, and long-standing relationships with insurer claims departments, which we can use to benefit our Clients.

• We will always look after your best interests.
• We will provide advice and help to make your claims journey as stress-free for you as possible
• We will work closely with you to understand your business needs and to build your trust in us
• We will assist you in identifying relevant documentation to support your claim with Insurers to aid a swift and efficient claims process
• We will ensure that your insurer clearly understands your views and takes them into consideration
• We will explain any complex terminology or jargon in correspondence from loss adjusters or insurers without losing the message.
• We will manage your expectations and will give you early notice of possible problems
• We will ensure we will do what we can to get the best outcome for your claim and will pro-actively challenge decisions with insurers when required
• We will attend site when needed to provide support if you have a large loss or a difficult claim.
• We will, on request, provide post-loss analysis to identify trends or themes which could create ongoing exposures to enable you to mitigate future losses
• We will arrange claims review meetings as required to identity the best handling strategy for your business
• We will provide claims reports periodically to meet your requirements