Career Opportunities
Trust leads to more trust
James Hallam is an independent Lloyd’s broker with a dedicated team of experienced insurance professionals who care about protecting your business.
Why join James Hallam?
At James Hallam, we are more than just a workplace – we are a community built on innovation, collaboration, and growth. Here, you will find more than just a job; you will discover a purpose, a supportive team, and a career path that evolves with you.
We take pride in our values:
- Integrity – Doing the right thing every day
- Excellence – Striving for the highest standards
- Innovation – Encouraging fresh ideas and creative thinking
- People-first mindset – Supporting our team and our clients at every step.
Details about this role
We are seeking a professional and proactive Claims Executive to join our claims team in Ipswich. This role is pivotal in supporting clients through the claims process, ensuring claims are handled efficiently, fairly and with the highest level of service.
Key responsibilities:
- To effectively and pro-actively administer and negotiate claims settlements on behalf of clients.
- Negotiating to reach the best settlement possible for our clients whilst maintaining a good relationship with insurers.
- Liaise and advise clients, colleagues and insurers on claims procedures, queries and technical liability queries.
- Develop and maintain good relations with our partner insurers & suppliers.
- Create and maintain accurate records and files including both hard copy and I.T. system records as appropriate and in line with Claims Procedures Manual.
- To perform an integral part of the Group sharing knowledge and experience wherever possible.
- Handling all types of general insurance related claims, such as Motor Fleet, Commercial Combined, Motor Traders Combined, Combined Liabilities including Construction & C.A.R. , Retailers / Office packages, Commercial Property Owners, Professional Indemnity, Directors & Officers / Trustees Liability, Commercial Legal Expenses, Marine Transit, Engineering including Computer, All Risks.
Your profile:
- Experience dealing with Professional Indemnity, Property and Liability claims desired.
- High standard of integrity and organisational skills with an ability to work to deadlines on your own and as part of team, supporting, assisting and co-operating with colleagues at all times.
- The ability to form and sustain relationships with colleagues at all levels.
- Excellent interpersonal and communication skills.
- Customer-centric approach recognising significance and importance of customer needs.
What we offer
- 25 days holiday
- Additional Holiday Purchase Scheme
- 24 Hour GP Service
- Income Protection Insurance
- Death in Service
- Anniversary Recognition
- CII Membership/Support
- Terry Berry Membership
Details about this role
We are seeking a professional and proactive Client Advisor to join our corporate team in Ipswich. This is a client facing role where you will provide expert advice, manage insurance portfolios and deliver an exceptional level of service to new and existing clients. You will work closely with colleagues, insurers and clients to ensure insurance arrangements are accurate, compliant and aligned with the client’s needs.
Key responsibilities:
- To act as Client Adviser on specific nominated accounts and to support other members of the division on accounts as and when appropriate
- Shared responsibility for achievement of the business plan and budget of the Division
- Ensure that you operate within the Company’s systems and procedures with regard to service standards, quality of documentation, credit control and support of key insurance markets
- Check policy documents for accuracy and breadth of cover
- Provide assistance to the Claims department with any relevant claims
- Updating our client records with accurate information received from insurers including new business, adjustments and renewals
- Transfer of copy and documents into the client electronic file
- Work closely with and provide administration support when necessary to the team with a great opportunity to start a career in the insurance sector.
Your profile:
- Minimum 3 years Commercial insurance experience
- Experience using Acturis
- Committed to advancement of CPD and professional qualifications appropriate to the role and to your personal development.
- A high standard of integrity coupled with an ability to work in a highly regulated environment. View strong compliance as a benefit and an opportunity.
- Excellent communication skills coupled with proven experience in managing a team and dealing with a wide range of staff issues and reporting requirements.
- The ability to manage workloads and actively delegate tasks and adhere to reporting deadlines.
- The ability to develop and sustain relationships with clients, insurers and colleagues.
What we offer:
- 25 days holiday
- Additional Holiday Purchase Scheme
- 24 Hour GP Service
- Income Protection Insurance
- Death in Service
- Anniversary Recognition
- CII Membership/Support
- Terry Berry Membership
Testimonials
I am proud to work for James Hallam because they are a company who genuinely care about their employees and want to see them succeed. As the company continues to grow and evolve, there are opportunities to develop skills in new areas such as IT, Risk Management etc. You also get the opportunity to work with a wide range of people from different backgrounds & skill sets.
Clark Donaldson
IT & Communications Support Technician
I am proud to work for James Hallam because it offers an apprenticeship academy programme. As a young 21-year-old I joined James Hallam as a trainee and, over 12 years, have had the opportunity to experience wide variety of roles including claims handling, delegated authority underwriting and more recently Partnerships management. The introduction of young people to our industry is something I’m passionate about and am pleased that James Hallam continues to invest in it.
Chris Gilbert
Partnerships Co-ordinator
I am proud to work for James Hallam because their values in regard to our clients and the team align to my own which is a rarity in today’s environment. Their dedication to provide clients with the right cover and advice is something that I have always done throughout my insurance career. Rather than being a number on a spreadsheet, James Hallam treats us as people; something that I echo throughout my team, ensuring that everybody achieves a good work- life balance.
Jordane Dobbins
Divisional Manager- South East Corporate
I am incredibly proud to work for James Hallam because not only does it offer me an innovative work environment but also embraces a culture where every colleague feels like a family member, creating a truly unique and supportive professional experience.
Nicci Dedman-Munro
Training and Auditing Manager
I am proud to work for James Hallam because although they are a large company with several offices, they still manage to retain the family atmosphere that you would normally find with a small business. I worked for a smaller business prior to being acquired by James Hallam and I can honestly say that we could not have been made more welcome or found a better company to work for.
Kelly Aldridge
Project Management Accountant
I am proud to work for James Hallam because they are a renowned and thriving business that care about their customers and their needs. James Hallam is supportive in a personal and professional capacity really encouraging their staff in career progression.
Jade Adams
Team Leader – Claims