BT have taken the decision to withdraw their Redcare alarm signalling service with effect from 1 August 2025.
What To Do If You Use BT Redcare?
If you are affected by this move, you will need to find an alternative solution before next summer, particularly if there is a clause in your insurance contract requiring you to have an alarm system in place.
When looking at alternatives it’s important to select a replacement service that provides a like for like performance level.
Single Path vs Dual Path Alarm Systems
Insurance approved and certified alarm transmission systems are categorised as either single path (SP) or dual path (DP) and will also be attributed a category, typically 1-4 for dual path systems, with systems noted as SP3, DP2 etc. A comparable system to the Redcare GSM system would need to reflect a dual path transmission system meeting a minimum of category 3 (DP3).
Replacing Your System with a Dual Path System
There are a limited number of alternative suppliers, but any dual path Alarm Transmission System with performance level DP3 certificated to BSEN50136-1:2012 should be acceptable to most insurers, as a like-for-like replacement.
We are aware of instances where Redcare’s Classic alarm transmission system has been replaced by a single path category 2 (SP2) notification, which is not considered a comparable product. It’s important that suitable transmission systems are installed in place of the outgoing Redcare products, where equivalent standards are met, or exceeded.
If you are affected by this, we would highly recommend that you act quickly as we anticipate product shortages and installation delays as we get close to the August 2025 deadline.
How to Find a Replacement System for BT Redcare
It is important that the replacement service you choose:
- Is installed by a company regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB)
- Will be maintained in full working order under an annual maintenance contract, with an appropriate alarm maintenance company, or installer regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB). Your insurer may require evidence of the maintenance agreement in the event of a claim.
If you are unsure regarding the suitability of a new system, please do not hesitate to contact us, before entering into a new agreement, so that we can seek approval from insurers on your behalf.
You can call any of the team on 0203 002 9859 or email pcl@jameshallam.co.uk