The FCA has advised customers to contact their insurer or underwriter to confirm that their policy remains valid and that any premium payments have been received.

You are also welcome to contact James Hallam. We are working with insurers across the market and can help explain your position, support the transfer of your insurance arrangements where appropriate, and assist you in obtaining replacement cover if required.

In many cases, your existing policy remains in force.

However, every insurer is dealing with matters slightly differently. If your policy has been affected, we will explain the position clearly and help you find the most appropriate solution as quickly as possible.

Not automatically.

Some insurers are transferring policies to James Hallam, while others require additional steps before this can happen.

If we need anything from you, we will contact you directly.

James Hallam has been asked to support clients affected by the situation at Anthony Jones.

Our role is to help protect your insurance arrangements and provide ongoing advice should you wish to appoint us as your insurance broker.

You are under no obligation to appoint James Hallam and remain free to choose any insurance broker.

If you have already paid Anthony Jones, please don’t pay again.

If required, we will ask you to provide evidence of payment so we can discuss this directly with your insurer.

Where appropriate, we will ask insurers to honour your policy.

If you have already paid Anthony Jones, the current position is being reviewed between insurers and Anthony Jones, along with the regulator, the Financial Conduct Authority.

James Hallam has not received those premiums.

If evidence of payment is available, we will work with insurers to establish the correct position.

Not necessarily.

If there is any risk to your existing policy, we will explain the position and, where necessary, work to arrange replacement cover as quickly as possible.

Protecting your insurance remains our priority.

Yes.

Unless you have been specifically advised otherwise by your insurer or finance provider, you should continue making your agreed payments.

If anything changes, we will let you know.

Yes.

Please continue making payments unless your finance provider advises otherwise.

If you are unsure, contact us and we will help establish the correct position.

If you need to report a new claim, please contact James Hallam using the dedicated contact details below.

We will guide you through the process and ensure you are directed appropriately.

We would suggest contacting your insurer directly about any existing claims, and their details will be found in your policy wording.

If you need any wider guidance on contacting your insurer, please do contact us.

Yes.

Depending on your insurer, we may require a Letter of Authority before we are able to make changes on your behalf.

We will explain the process and guide you through it.

No.

You are free to appoint any insurance broker of your choosing.

If you would prefer another broker, you may contact them directly or search via the British Insurance Brokers’ Association (BIBA).

Any fees or charges will always be explained to you before you decide whether to proceed.

There will never be any hidden charges and on becoming a client with us we will share our Terms of Business.

Anthony Jones Insurance Brokers has experienced trading difficulties.

James Hallam has been asked to help support affected clients and minimise disruption wherever possible.

If you’ve received correspondence from us:

1. Read any emails or letters carefully.
2. Complete and return any requested Letter of Authority if you would like James Hallam to act for you.
3. Provide evidence of payment if requested.
4. Contact us if you have any concerns.