Many travel agents have turned to advanced AI tools to help them in their day to day role. In this post we will look at some of the key AI tools travel agents are using, and explore how they are changing the industry.
How Travel Agents Are Using AI
There are a number of uses of AI for travel agents to help them with their day to day tasks, and to do an outstanding job for their customers. There are a number of key ways travel agents are using AI at the moment, including to help:
- Plan trips and anticipate up-coming trends
- Tailor exceptional experiences for their customers and their interests
- Offer real-time customer service
We’ll explore the specific AI tools travel agents are using to help with each of these tasks and what exactly they can help with.
AI Tools For Travel Agents Planning Trips and Identifying Trends
Some AI tools are specifically designed to make life easier for travel agents when it comes to planning complex trips:
- Pruvo – This application uses AI models to monitor hotel prices after booking, sending automatic alerts if it detects a price drop. Travel agents can use this service to help their clients make significant savings on the cost of accommodation.
- Mindtrip – This application can plan personalised trips based on a user’s preferences. The travel agent may need to check on the quality and the feasibility of the app’s suggestions, but this can still make planning tailored travel itineraries a lot quicker and easier.
- Clickup – This application relies on dedicated AI prompts to help travel agents identify trending destinations and generate personalised itineraries, all while navigating the complex regulatory landscape.
AI Admin Tools For Travel Agents
These AI tools can automate certain admin tasks, which can help travel agents streamline their processes:
- Legalese Decoder – Ever struggled to understand how certain laws and regulations may impact international travel? This application uses AI to simplify complicated legal documents, to help you ensure your trips stay compliant with all relevant laws. Skimit is a similar tool that can summarise lengthy articles and documents, helping travel agents stay on top of the latest travel trends.
- Runware – Formally known as PicFinder, this is a tool that can automatically source high quality images to suit your specific content needs. Combined with an AI outreach tool such as Hotreach, this can make content marketing a lot easier for travel agents.
AI Customer Service Tools For Travel Agents
Finally, many travel agents have started to explore the potential of chatbots for providing high quality, real-time customer service around the clock. Previously, customers had to call or email their travel agents and wait for a response, which may have taken hours, or even days. But with chatbots, customers can quickly get the information they need, precisely when they need it.
Advanced chatbots are driven by Natural Language Processing (NLP). This gives them a greater understanding of context and nuance, which makes them much more effective at responding to customer requests and queries. They can even handle cancellation requests and visa questions.
Kayak on ChatGPT is one such chatbot that can help users quickly make detailed travel plans. Some travel agents are looking for ways to integrate such chatbots into their apps, websites, and booking platforms, enabling them to deliver high quality customer service and tailored travel experiences with ease.
Looking To Enhance Your Travel Agent Services With Advanced AI Tools?
At James Hallam, we specialise in providing bespoke insurance packages to UK travel businesses. We are the trusted insurance brokers to ABTA and AITO, and we have close partnerships with ABTOT, Advantage, ABTOI, PTS and ITT.
These specialist travel bodies are actively exploring the potential of AI for transforming the world of travel. So if you want to revolutionise your processes with advanced AI tools, our trusted partners will certainly be able to help. And at the same time, we can help you ensure you have the dedicated insurance you need to cover you and your customers for whatever the future might hold.
Find out how we can help you today.