Claims

An insurance policy really shows its true worth when it comes to making a claim. With years of experience across a wide variety of insurances, the claims team at James Hallam are here to help you through your claim.

Through long-standing relationships with our insurer partners, we will support you when you need us the most. Our blend of expertise, experience, insight and knowledge is the foundation of what we do. We are the claims service you can depend on.

Report a claim

If you would like to speak to us during office hours, please call 0203 002 9840 and a member of the team will be happy to help.

Alternatively, please complete our contact form and a member of the team will be in touch with you as soon as possible. We can also be contacted by email at claims@jameshallam.co.uk

Contact Form
Out of hours claims

If you need to urgently report your claim out of hours, please contact your insurer directly. Details will be in your policy documents but some emergency claims contacts for major insurers can be found below.

Insurer Contact Details
Out of hours motor claims

For our out of hours motor claims reporting service, please call Halo Assist on
0344 888 7282.

What to do in the event of a claim

James Hallam want to help and support you even out of hours. Should you find yourself unable to contact the claims team or your account manager, please take a moment to look at our guides below. Please remember to notify us of your claim when we are next open or use the ‘Report a claim’ form above so we can get in touch with you.

  • Liability

    1. Do not admit liability
    2. Forward any correspondence from third parties to us as unacknowledged
    3. Complete an internal incident/accident report
    4. Obtain photos of the area the alleged incident took place
    5. Retain any relevant CCTV footage

  • Motor

    1. Do not admit liability
    2. Obtain the name, address and contact details for any other involved parties including witnesses
    3. If another driver is involved obtain vehicle registration number, make and model of the vehicle, name of their insurer and policy number
    4. If possible take photos of the accident including damage to all property

  • Property Damage

    1. Obtain images of the affected area
    2. Obtain invoices for any emergency/make safe works
    3. All claims involving riot, malicious damage and theft must be reported to the police
    4. In the event of riot, a written claim must be made to the police authorities within 14 days
    5. Where a claim is likely to exceed £1,000, please advise us by telephone as soon as possible as a loss adjuster may be required
    6. Keep any damaged property or material in case your insurer wishes to inspect it

  • Travel

    1. In the event of an incident overseas, requiring urgent immediate assistance, contact your Insurer’s emergency helpline, detailed in your policy
    2. Do not admit liability
    3. Forward any correspondence from third parties to us as unacknowledged
    4. Complete an internal incident/accident report
    5. Obtain photos of the area the alleged incident took place
    6. Retain any relevant CCTV footage
    7. If the incident involves a third party, such as a coach provider, obtain any other insurance details
    8. All claims involving riot, malicious damage, loss and theft must be reported to the police

  • Marine Stock Throughput

    1. All claims involving riot, malicious damage and theft must be reported to the police
    2. Loss or damage must be reported to the carriers immediately in writing, to protect your rights of recovery, or partial recovery under the carriage or storage contract terms

  • Directors and Officers Liability

    1. Any claims or circumstances that may give rise to a claim must be reported to insurers immediately
    2. Do not admit liability

  • Professional Indemnity

    1. Any claims or circumstances that may give rise to a claim must be reported to insurers immediately
    2. Do not admit liability

Meet your team leaders

Andrew Day

Divisional Director
T: 01752 675473
M: 07596 559174
Email Andrew

Nathan Harvey

Regional Claims Manager, South East
T: 01473 343414
M: 07596 553892
Email Nathan

Vicky Hendry

Claims Manager, Scotland
T: 01412 129562
Email Vicky

Jade Adams

Team Leader, South West
T: 01752 675465
Email Jade

Steve Brown

Claims – Marine Only
T: 0203 967 1924
M: 07759710879
Email Steve

Andrew Day

Divisional Director

Andrew has been in the insurance claims industry since 1985. He started his career with a national insurer where he spent 20 years handling property, motor, liability and injury claims. He then moved to a regional broker where he managed the claims team for a further 14 years. James Hallam acquired the brokers in 2019 and Andrew is now responsible for the organisation’s national claims strategy and their team of dedicated claims professionals.

T: 01752 675473
M: 07596 559174
andrew.day@jameshallam.co.uk

Nathan Harvey

Regional Claims Manager, South East

Nathan joined the insurance industry in 2013 from university, starting his career within a specialist liability claims division of a global insurer before moving into the broking world and diversifying his claims handling experience to include most major sectors from high value property, complex liability, motor and professional indemnity. Nathan manages a team of claims executives across three offices responsible for, corporate, SME and private client cases. Since 2021 he has also served as president of his local Chartered Insurance Institute, a fantastic opportunity for personal growth and networking within the wider industry.

T: 01473 343414
M: 07596 553892
nathan.harvey@jameshallam.co.uk

Vicky Hendry

Claims Manager, Scotland

Vicky has been working in the Insurance Industry for 25 years, over which time she has gained a wealth of experience in handling claims for various lines of business, including motor, casualty, financials lines, medical malpractice and property.

Vicky has experience in both the insurer and broking sides of the commercial insurance industry, having started her career as a claims hander with a local broker before moving onto build on her experience with an insurer dealing with injury claims.   Vicky subsequently secured a role as a Senior Complex Casualty Adjuster dealing with claims under various jurisdictions including Ireland and Northern Ireland before progressing her career as Claims Manager, a role she held for 6 years before joining James Hallam as Claims Manager, leading the team in Scotland.

Vicky has customer focus at the forefront and will work with insurers, adjusters and solicitors to ensure our clients’ claims are handled fairly and proactively whilst providing the optimum service and delivering the most advantageous claim resolutions.

T: 01412 129562
Vicky.hendry@jameshallam.co.uk

Jade Adams

Team Leader, South West

T: 01752 675465
jade.adams@jameshallam.co.uk

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